Nortel Contact Center Manager, Руководство по установке и обслуживанию

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Installation and Maintenance Guide 1569
October 2007
dynamic link library
A library of executable functions or data that can be used by a Windows
application. Typically, a DLL provides one or more particular functions, and a
program accesses the functions by creating either a static or dynamic link to the
DLL. Several applications can use a DLL at the same time.
E
EBC
See equivalent basic calls.
EIU
Ethernet Interface Unit
ELAN Subnet
See embedded local area network.
e-mail alias
An e-mail address that forwards all e-mail messages it receives to another e-mail
account. For example, the mailbox general@magscripts.com can have the
aliases carz@magsubscriptions.com and planez@magsubscriptions.com. E-mail
addressed to either of these aliases is forwarded to the general@magscripts.com
mailbox. To route e-mail messages depending on the alias to which they are
addressed, create a recipient mailbox as an enabled mailbox in Multimedia
Administrator and then create a recipient mailbox as an alias in Multimedia
Administrator and then create routing rules based on the alias.
e-mail message contact
An incoming e-mail message handled intelligently using rules to route a contact
according to a skillset, send an auto-response, or close the contact.
e-mail rule
Determine how an e-mail contact is routed based on information about the
e-mail message (inputs) and configurations in your contact center (outputs).
embedded local area network
A dedicated Ethernet TCP/IP LAN that connects the Contact Center Manager
Server and the switch.