Nortel Contact Center Manager, Руководство по установке и обслуживанию

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Installation and Maintenance Guide 1127
October 2007 Configuring e-mail settings and routing
d. In the Keyword box, type a word or a group of words related to the
keyword group you are creating.
Note: The Keyword box supports the unicode UTF-8 character set.
Note: Keyword groups support only * and ? as wildcard characters.
Example: The asterisk (*) represents multiple characters. For example,
t
*
specifies a list of all the words that start with t. The question mark (?)
represents a single character. For example, p?t specifies all three letter
words that start with p and end with t .
A keyword does not support the following characters: # + -
& | ! ( ) { } [ ] ^ “ ~ : and \ . If you use any of these characters in your
keywords, you receive an error message stating that the keyword contains
invalid characters.
e. Click Add .
Result: The keyword or expression is added to the list, and the
keyword group is created.
Note: You must assign at least one keyword to a keyword group before you
can save the keyword group.
f. Repeat steps d and e to add other keywords to this keyword group.
g. Click Save .
h. Click Close to close the Keyword Groups window.
2 Click the black arrow ( ) to insert the keyword group name into the
selection box.
3 Repeat step 2 for a second and third keyword group, if desired.
4 Between each keyword group selection, select AND or AND NOT to create
a logical expression for your keyword groups.
Note: If the same word appears in two keyword groups separated by a NOT
operator, the rule fails. The e-mail is evaluated by the next rule configured
for the recipient mailbox.
Adding sender groups to the rule
You must place any sender addresses that you want to track in a sender group.
Sender groups can be used to route important sender e-mail addresses to
skillsets.