Nortel Contact Center Manager, Руководство по установке и обслуживанию

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760 Contact Center Multimedia/Outbound
Migrating Contact Center 6.0 to a new server Standard 7.16
Step 23. Create required multimedia skillsets
You created the multimedia skillsets, in your contact center during the
configuration of your old Contact Center Multimedia server. If you are not
adding or changing multimedia skillsets in your contact center, then proceed to
Step 24. “Create supervisors and agents” on page 763.
Use the following procedure to create a multimedia skillset. Repeat this
procedure for every skillset you want to create.
You must create skillsets for the contacts you are eligible to receive or send. You
must have at least one skillset for each type of contact. For this purpose, a
default skillset is created in Contact Center Manager Administration. For e-mail
contacts, you must configure a mailbox for each skillset from which you want to
send a reply, if you want to reserve the original To address as the Reply From
address. You can use the same mailbox for multiple skillsets.
When the skillsets are created, you must assign agents to the skillsets.
Adding a local multimedia skillset
1 Log on to the Contact Center Manager Administration.
2 Click Configuration .
Result: The Configuration window appears.