840
Contact Center Multimedia/Outbound
Migrating Contact Center 6.0 to a new server
Standard 7.16
3
In the
Password
box, enter the password for the mailbox.
Attention:
When you change a password on the e-mail server, you must
update this password in the Multimedia Administrator.
4
In the
Confirm
box, type the same password you typed in the
Password
box.
5
In the
Display Name
box, type the name you want to appear in the e-mail
From address (for example, sales department).
6
In the
POP3 Server
box, ensure that the host name of your POP3 server is
selected.
7
In the
SMTP Server
box, ensure that the host name of your SMTP server is
selected.
8
Select the
Enabled
or
Alias
option.
Select the
Enabled
option to include the e-mail mailbox in the set of
mailboxes from which incoming e-mail is retrieved.
Select the
Alias
option to configure this mailbox as an alias. The
address of an alias can be used in rules configuration and outbox
mapping, but a recipient box configured as an alias address not contain
e-mail.
9
In the
Process Up to
box, type the maximum number of e-mail messages
the mailbox can accept every time it scans the database. You can enter a
different value for this variable for each mailbox. The default value is 10.
10
Select the
Use alternative username for SMTP Authentication
box if you
are configuring an inbox as an alias. If SMTP authentication is enabled on
your E-mail Server, and you are using aliases, you log on to the SMTP
server with a different user name.
11
In the
Username
box, type the SMTP server logon name.
You can have mailboxes on multiple e-mail servers. You can have multiple
e-mail servers for e-mail or fax messages, load balancing, and managing e-
mail subtypes. Each e-mail server is polled for the mailboxes that it hosts.
Configure additional e-mail servers using the Server Configuration window
and procedure described in “Configuring the e-mail servers” on page 834.
Содержание Contact Center Manager
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Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Страница 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
Страница 288: ...Installation and Maintenance Guide 288 October 2007...
Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
Страница 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
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Страница 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 600: ...600 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 630: ...630 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 642: ...642 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 666: ...666 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 696: ...696 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 740: ...740 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 776: ...776 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 822: ...822 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 852: ...852 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 860: ...860 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 866: ...866 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Страница 868: ...Installation and Maintenance Guide 868 October 2007...
Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Страница 1070: ...Installation and Maintenance Guide 1070 October 2007...
Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
Страница 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
Страница 1617: ......