Installation and Maintenance Guide
1299
October 2007
Troubleshooting
Troubleshoot licensing configuration
The License Manager server contains the files required to determine what
features and functionality are enabled in the Contact Center. For information
about the contents of the license file, see Appendix B, “Feature licensing.”
There is a 10 day grace period for solving license issues. For more information
about the grace period, see “Licensing grace period” on page 1305.
Verify licensing is working
If the licensing is working properly, the enabled bit in the cls.Licenses table for
the Contact Center Multimedia caché database is 1.
When you restart the Contact Center Multimedia server, if the Caché service
runs for 20 minutes and then shuts down, you have a licensing issue.
If you have a licensing server issue, review the following items to resolve the
problem:
Verify the Multimedia services are started.
Check the contents of the license registry.
Check the connection between the Multimedia server and the License
server.
Check the name of the License server in the Multimedia Administrator.
Choose the correct license type.
Check the licenses in your contact center.
Review the license log files.
All of these steps are described in this section.
Verifying the Multimedia services are started
Check that the License Manager and Starter services are started on the Contact
Center Multimedia server.
Содержание Contact Center Manager
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Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
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Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
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Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
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Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
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Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
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Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
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Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
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Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
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Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
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Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
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