Nortel Contact Center Manager, Руководство по установке и обслуживанию

Страница: 1012 / 1618

1012 Contact Center Multimedia/Outbound
Changing the Active server Standard 7.16
Step 1. Ensure users are disconnected
You must inform all users who are connected to server B in your contact center
that they must disconnect from the Contact Center applications. Agents who are
using Contact Center Agent Desktop, and administrators who are using the
Outbound Campaign Management Tool or Multimedia Administrator must exit
all applications while you are returning the contact processing to Server A.
Disconnecting from Contact Center Agent Desktop
1 Complete all of the current contacts.
2 Click Logged In on the telephone toolbar.
3 Close the browser window.
Closing the Outbound Campaign Management Tool
Close the Contact Center Outbound window.
Closing the Multimedia Administrator
On the File menu, click Exit .
ATTENTION
You must perform this process during a low activity period
because it involves disabling services on your current active
server while switching Server A to the active server.