Installation and Maintenance Guide
1609
October 2007
Index
stopping
1192
verifying CCMM License Manager
started
226
verifying started
1299
session timeout
273
setting
active contact timer
1181
callback timer
1182
settings
default delivery failure keyword group
221
default system delivery failure rule
221
default system rule
218
e-mail body text search
1087
shared folders
about
87
configuring inbound attachment
88
configuring outbound
attachment
94
,
340
,
537
,
710
size
e-mail attachments
1335
skillsets
adding to CCMA
138
archiving
1237
assigning route points
1074
,
1080
assigning route points to e-mail skillsets
1080
configuring for contact types
207
creating autophrases
1153
creating in CCMA
200
definition
202
deleting
415
SMTP
configuring for Web communications
247
verifying authentication
1284
SMTP authentication
E-mail Manager
1283
SNMP
configuring service
1253
converting event to trap translator
1255
software
requirements for CCMM
52
uninstalling
1193
sounds
1188
specifying file attachment size
1183
standby server
about
870
active server information
890
adding to CCMA
950
checking prerequisites
908
installing Multimedia software
908
installing remote support tools
891
journal files
888
restoring database
952
selecting journal files
964
,
1059
time to install
871
verifying database installation
947
starting
Archive utility
1234
Contact Center Agent Desktop
236
Contact Center Manager Administration
132
E-mail Manager service
227
Multimedia Administrator
204
Outbound Campaign Management Tool
239
Patch Viewer
1200
pcAnywhere
57
problems with Internet Explorer
1325
status
viewing rule
223
stopping
services when uninstalling
1192
submitting
HTML forms as e-mail messages
271
summary of rules
1119
supervisor key inactive
1321
supervisors
creating in CCMA
141
support
remote access tools
54
suspicious activity
1264
SWCP
See
Symposium Web Center Portal
SWCP Web communications
upgrading
291
switch data
downloading information from CS 1000/
M1
154
switching servers
failure
976
planned
994
restoring original configuration
1010
Sybase ODBC
installing driver
381
Symposium Web Center Portal
Содержание Contact Center Manager
Страница 2: ......
Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Страница 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
Страница 288: ...Installation and Maintenance Guide 288 October 2007...
Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
Страница 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 600: ...600 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 630: ...630 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 642: ...642 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 666: ...666 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 696: ...696 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 740: ...740 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 776: ...776 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 822: ...822 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 852: ...852 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 860: ...860 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 866: ...866 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Страница 868: ...Installation and Maintenance Guide 868 October 2007...
Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Страница 1070: ...Installation and Maintenance Guide 1070 October 2007...
Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
Страница 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
Страница 1617: ......