494
Contact Center Multimedia/Outbound
Upgrading from SWCP Release 4.0
Standard 7.16
When you create a recipient mailbox, the system default rule is copied as the last
regular rule into the list of rules for the recipient mailbox. The Default rule
ensures that all contacts received by the mailbox are assigned a skillset.
The default settings for the system default rule are:
use the e-mail default skillset, EM_Default_Skillset
use no auto-response
assign priority 3 (medium high)
Note:
If you did not configure the route points for all of the skillsets, you must
configure the route points for the skillset you assign to the system default rule.
For more information, see “Configuring skillsets” on page 483.
To modify the system default rule
1
From the
Skillset
list, select a skillset name. You can accept the current
default.To select the route point for the skillset, perform the following steps:
a.
Click
Properties
to open the skillset properties to change the route
point.
Result:
The Edit Skillset window appears.
.
CAUTION
Risk of routing failure
The intention of the system default rule is to route all contacts that
do not match any other rules.
If you change the properties of the rule, you affect the behavior of
the system default rule, which affects all recipient mailboxes you
configure in the E-mail Manager.
If an administrator deletes the skillset associated with a default
rule, the default skillset, EM_Default_Skillset, is used as a
substitute.
If an administrator deletes the EM_Default_Skillset, the system
stops processing e-mail messages.
Содержание Contact Center Manager
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Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Страница 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Страница 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
Страница 288: ...Installation and Maintenance Guide 288 October 2007...
Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
Страница 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
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Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 600: ...600 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 630: ...630 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 642: ...642 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 666: ...666 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
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Страница 866: ...866 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Страница 868: ...Installation and Maintenance Guide 868 October 2007...
Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Страница 1070: ...Installation and Maintenance Guide 1070 October 2007...
Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
Страница 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
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