Installation and Maintenance Guide
123
October 2007
Installing the Multimedia/Outbound server
Step 15. Create a Windows user for each agent
A Windows user account defines the actions a user can perform. You must create
each user on the domain used by the contact center for agent resources.
You must be logged on as the domain administrator or a member of the
administrators group to create user accounts.
Creating a user account
1
Log on to the relevant domain controller with administrative privileges.
2
Open Active Directory Users and Computers. Click
Start > All Programs >
Administrative Tools > Active Directory Users and Computers.
3
Select the Domain used for Contact Center Agent Resources.
4
On the
Action
menu, click
New > User
.
5
Complete the relevant user details such as first name, last name, and user
logon name and then click
Next
.
6
Enter and confirm the user password, and then click
Next
.
A Microsoft Exchange e-mail mailbox for users is not required by Contact
Center Multimedia, however, you can create a mailbox for the agent
depending on your user requirements.
7
Review the user details.
8
Click
Finish
to create the Windows user.
Security
To improve the security of a password, use at least two of these elements:
uppercase letters, lowercase letters, and numbers. The more random the
sequence of characters, the more secure the password.
If you want to set up other password requirements such as minimum length,
expiration time, or uniqueness, open Group Policy and go to Password Policy.
Содержание Contact Center Manager
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Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
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Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
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Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
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Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
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Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
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Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
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Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
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Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
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Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
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Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
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