1324
Contact Center Multimedia/Outbound
Troubleshooting
Standard 7.16
Ensure that route points are configured in your contact center. For more
information about configuring route points, see Step 23. “Create route
points” on page 144.
Ensure that you have configured the e-mail and outbound configuration
settings correctly.
For configuration minimal contact type settings, see Step 36. “Start the
configuration tool” on page 206.
For information about configuring e-mail settings, see Chapter 11,
“Configuring e-mail settings and routing.”
For information about configuring outbound settings, see Chapter 10,
“Configuring outbound settings and routing.”
Check that the scripts are correct if you are not using the provided default
multimedia scripts. You can review the scripts in Contact Center Manager
Administration.
Check that the agent is in the skillset to which the contacts are routed. You
can assign the skillset in Contact Center Manager Administration.
Run the Server Setup Configuration on Contact Center Manager Server.
Select the Multimedia option in the Contact Management Framework
configuration on the Communication Control Toolkit server.
Содержание Contact Center Manager
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Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
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Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
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Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
Страница 288: ...Installation and Maintenance Guide 288 October 2007...
Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
Страница 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
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Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
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Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
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Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Страница 868: ...Installation and Maintenance Guide 868 October 2007...
Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
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Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Страница 1070: ...Installation and Maintenance Guide 1070 October 2007...
Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
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Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
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