Nortel Contact Center Manager, Руководство по установке и обслуживанию

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Installation and Maintenance Guide 29
October 2007 Getting started
3
rd
Par
ty Ap
p
(CRM
/IV
R)
Web
co
mmu
nic
ati
on
se
rv
er
Ex
ter
na
l We
b
se
rve
r
HT
TP
S/HT
TP
CC
T
N
o
rte
l se
rve
r subne
t
(Mana
ge
d E
the
rn
et S
w
itch
–
for
e
x
amp
le,
BP
S 2
0
0
0
, B
a
y
st
a
ck
45
0,
and
so
on
)
ELAN Subnet
Call
S
e
rv
er
S
ig
nal
ing
Se
rv
e
r
Cu stomer
LAN
Ag
en
t Desk
to
p
CC
AD
Routing
Sw
itc
h
Fir
ew
all
(O
p
tio
nal
)
E
-mail
Se
rv
er
MS
E
x
ch
an
ge
,
Lot
us Do
mi
no,
et
c, Fax
,
S
MS
Ga
tew
ay
Contact Center
M
u
ltimedia
Server
C
o
ntacts
Database
E
-ma
il
Tou
c
h
Po
in
t
Agent UI/
We
b
Se
rv
er
A
u
to
-A
ck/
Au
to
-
respo
nse
CCM
We
b
Ser
vices
Op
en
Que
ue
Client
Keyword Analysis/
Rules Engin
e
SM
TP
2
5
PO
P3
(1
10)
SO
AP
/X
ML
80/
443
Contact Center
Manger Ser
v
er
Reportin
g
C
o
ntact
Scr
ip
tin
g
&
Queu
in
g
CM
F
Open
Queu
e
Con
tact que
ued
(RP
C)*
*F
irewall no
t suppor
ted
be
tw
e
en CCMS
and CCMM
ser
vers
Fi
rew
al
l
Internet
Enterprise
LAN /
WAN
Outb
ou
n
d
Ca
mpai
gn
Ma
na
ger
T
ool
80
/44
3
Co
nt
a
c
t pus
h
e
d
to
ag
en
t v
ia
CC
T
(29
373
)
Unified
A
d
min and
Report
in
g
Statistics
Str
eam
(1
972
)
fo
r re
po
rtin
g
Contact Center
Manger Admin
CR
M
The following diagram provides an overview of Contact Center Multimedia/
Outbound with Contact Center Manager Server for Release 6.0.