Nortel Contact Center Manager, Руководство по установке и обслуживанию

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Installation and Maintenance Guide 23
October 2007 Getting started
License Manager
The License Manager is installed on Contact Center Manager Server. The
License Manager controls the features in the entire Contact Center suite.
Information about the License Manager appears in the following sections:
„
“Verifying the License Manager and Starter services are started” on page
226
„
“Troubleshoot licensing configuration” on page 1299
„
“Feature licensing” on page 1367
Contact Center Multimedia database
The Contact Center Multimedia database stored the contact information. The
Open Queue on Contact Center Manager Server manages contacts and routes
them according to the properties of the contact. Information about the Contact
Center Multimedia database appears in the following sections:
„
Step 17. “Enable Open Queue” on page 126
„
“Maintaining the database” on page 1203
„
“Archiving and restoring data” on page 1229
„
“Troubleshoot the database” on page 1309
Other changes
See the following sections for information about changes that are not feature-
related.
„
“Event code information” on page 23
„
“Windows Vista support” on page 23
Event code information
Event code information in “Event codes” on page 1339 includes the event codes
that are easy to resolve without calling technical support.
Windows Vista support
Contact Center Multimedia client applications are supported on Windows Vista.