6-18
WaSHer TrOuBleSHOOTinG GuiDe
PROBLEM
POSSIBLE CAUSE / TEST
nOTe:
Possible Cause / Tests must be performed in the sequence shown for each
problem.
Blank display
Possible Causes
– UIC not powered or no power to the washer/dryer.
– Wrong communication between CCU and UIC.
Procedure for uiC not powered
1. Check that the washer/dryer is plugged into a working outlet.
2. Unplug washer/dryer or disconnect power.
3. Check continuity from the power cord to the line filter.
4. Check continuity from the line filter to the transformer.
5. Perform Ohm meter test on the transformer (See page 5-10).
Procedure for wrong communication
1. Unplug the washer/dryer or disconnect power.
2. Wait for 2 minutes.
3. Reconnect power.
If the display fails to turn on, replace the UIC.
Touch pads do not respond
when pressed
Possible Causes
– Keypad ribbon disconnected, damaged, or contaminated.
– Door switch disconnected, loose, or damaged.
Procedure if matrix key board is disconnected
In this error, keypad does not respond in any mode (normal operation, set-up, etc.)
1. Unplug washer/dryer or disconnect power.
2. Check that the keypad ribbon is connected to the UIC.
3. Clean the matrix keypad of soap or other residues.
4. Check ribbon connector on control board to see if there is corrosion on contacts
Verify the function of the keypad. If it fails to operate, replace it.
Procedure if door switch is disconnected
In this error, keypad works normally in set-up mode, but will not start a user paid
cycle.
1. Verify door switch operation by performing test for F26 error code (See page 6-4),
even if the F26 code is not displayed.
If the above procedures fail to solve the problem, replace the UIC.
Won’t dispense
1. Verify that water is coming into the dispenser.
2. Verify that the washer/dryer is level.
3. Remove the insert and verify that dispenser drawer is not clogged with detergent.
Washer / dryer vibrates
1. Verify that the washer/dryer is level.
2. Verify that the shipping system, including shipping bolts and spacers, is removed,
and that the power cord is not tangled in any components inside the rear of the
washer/dryer.
3. Verify that the leveling legs are locked into place and firmly in contact with the floor.
4. Check for unbalanced load, especially when washing very small loads.
5. Verify that dampeners are all connected in place and not damaged.
6. Correct any twists in the door bellow.
7. Make sure proper drive belt placement on motor pulley.
8. Make sure the washer/dryer is not installed on a wooden riser with a platform
less than 3/4 inches thick.
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