Lucent Technologies CentreVu Supervisor, Руководство по установке и началу работы

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CentreVu Supervisor Version 8 Installation and Getting Started
GL-3
Automatic
Call
Distribution
(ACD) A switch feature using software that channels
high-volume incoming and outgoing call traffic
to agent groups (splits or skills).
Also an agent state where the extension is
engaged on an ACD call.
Automatic
Script A Supervisor feature that launches a new
Supervisor session that logs into CMS and
runs the requested tasks in the background.
Actions do not display on the PC. See also
Interactive Script and Script .
AutoPlay A Windows feature that causes an application
on a CD-ROM to run without any user
interaction as soon as the CD-ROM is
inserted into the drive.
Call
Management
System
(CMS) A software product used by business customers that
have AT&T telecommunications switches and receive
a large volume of telephone calls that are processed
through the Automatic Call Distribution (ACD) feature
of the switch. The CMS collects call-traffic data,
formats management reports, and provides an
administrative interface to the ACD feature in the
switch.
CentreVu
Advocate
A collection of ECS features that provide new
flexibility in the way a call is selected for an agent in a
call surplus situation and in the way that an agent is
selected for a call.
Client A single PC that uses
CentreVu
Supervisor.