Lucent Technologies CentreVu Supervisor, Руководство по установке и началу работы

Страница: 182 / 306

CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus
7-44
NOTE:
You can change an agent’s splits/skills while you are in a report using this
method of selection. See the appropriate chapter in the CentreVu
®
CMS
R3V8 Administration (585-210-910) document for more information.
●
Select a cell on a table or a point on a chart that displays agent work
state information and hold down the right mouse button— the data
point is highlighted using selection handles (dots along the edges of the
data point) and the following menu displays:
If you have the ECS or a switch with the EAS feature, the Real-Time AUX
Agent drill-down report will also be available.
From this menu, you can access the Real-Time Split/Skill Work State
Report, which also displays when you double click on a work state in the
report.