Action
Yes
No
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
a
Remove, and then reinstall the printer software. For more
information, see
“Installing the printer software” on page 28
Note:
The printer software is available at
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Contact
Confidential and other held documents do not print
Action
Yes
No
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note:
If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then send it again.
•
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshooting
201