Table 39. ServerGuide problems (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, Lenovo System x3750 M4 Type 8753” on page 203 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by
(Trained service technician only),
that step must be performed only by
a Trained service technician.
Symptom
Action
4. If the startup (boot) sequence settings have been
changed, make sure that the CD or DVD drive is first
in the startup sequence.
5. If more than one CD or DVD drive is installed, make
sure that only one drive is set as the primary drive.
The MegaRAID Storage Manager program cannot view
all installed drives, or the operating system cannot be
installed.
1. Make sure that the hard disk drive is connected
correctly.
2. Make sure that the SAS/SATA hard disk drive cables
are securely connected.
Note:
You may need to update the hard disk drive
firmware level. Back-level firmware can be the reason
a hard disk drive is not recognized.
3. Follow the steps for A newly installed hard disk drive
is not recognized1 on page 184.
The operating-system installation program continuously
loops.
Make more space available on the hard disk.
The ServerGuide program will not start the
operating-system CD.
Make sure that the operating-system CD
is supported by the ServerGuide program. For a
list of supported operating-system versions, go to
http://www.ibm.com/systems/management/serverguide/sub.html,
click
IBM Service and Support Site
, click the link for
your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.
The operating system cannot be installed; the option is
not available.
Make sure that the server supports the operating system.
If it does, either no logical drive is defined (SCSI RAID
servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure
that setup is complete.
Software problems
Use this information to solve software problems.
Table 40. Software problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, Lenovo System x3750 M4 Type 8753” on page 203 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
195
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