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Chapter 4. Feature installation and configuration
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Call Home feature
The purpose of the call home feature is to notify the IBM field support staff that a serious
condition may exist at one of their customer sites. A IBM field support person then dials
into the reporting Enterprise Manager using pcAnywhere and determines what
problem(s) exist. Hexidecimal and decimal event codes are used to represent the
triggering events. Currently, call home pages are received for the following events:
Setting up Call Home
Use the following procedure to set up the call home feature.
1. At the Enterprise Manager Client screen, select the Notification Preferences
feature from the File menu. The Notification Preferences screen is displayed.
2. From this screen you can enter the following information:
– Enterprise Manager ID
– Enterprise Manager ID code
– Customer ID
– Customer ID code
– Site ID
– Site contact name
– Site contact phone
– Wait Before Next Notification (in minutes)
– RSM (pcAnywhere) Callback Number
3. After entering all the information, check the system by clicking the Test button.
4. If the test is successful, click the Apply button and then click the OK button.
5. If the test is not successful, recheck the information that was entered.
You can now select and configure the Alphanumeric, Numeric, and E-mail paging
options.
Table 2. Call Home feature event descriptions
Event Severity Description
Message
(Hexidecimal) Message
(Decimal)
FI REPLACE FRU FAN Error Individual fan failure 0x6 6
FI REPLACE FRU POWER
SUPPLY Critical Power supply failure 0x7 7
FI FAN MAINTENANCE Critical Fan assembly failure 0x8 8
FI CABINET OVERHEAT Critical Cabinet overheat 0x9 9
FI REPLACE FRU BOARD Critical TCM reports TFIO/TSW
board failure 0xBBC 3004
OVER HEAT CONDITION Error TCM/TFIO/TSW board
overheat condition 0xBBE 3006
FI RPLACE FRU SFP Critical SFP failure 0xFAA 4010