IBM TotalStorage SAN256N Director 2045-N16, Руководство по установке и обслуживанию, Страница: 85 / 157

© Copyright IBM Corp. 2004
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Chapter 4. Feature installation and configuration
This chapter provides installation, configuration, and setup procedures for the following
features:
• “Symantec pcAnywhere” on page 65
• “TFTP Turbo” on page 70
• “Call Home feature” on page 71
• “Alphanumeric Page Home” on page 72
• “Numeric Page Home” on page 72
• “E-Mail Page Home” on page 72
• “FTP files to the Enterprise Manager” on page 73
Symantec pcAnywhere
Symantec pcAnywhere provides IBM support personnel with remote access to the
SAN256N director. pcAnywhere is factory installed on SAN256N systems purchased
with Enterprise Manager. pcAnywhere uses the external modem supplied with the
SAN256N.
Note: You should supply the pcAnywhere remote dial-In support telephone number to
IBM during the site planning stage. Refer to IBM TotalStorage SAN n-type
Director Series Site Planning Guide (GC26-7715).
Workstation requirements and standards for pcAnywhere
The following conditions are required when operating pcAnywhere on a host or remote
workstation:
• Configure the Enterprise Manager workstation with Power Options standby and
hibernation disabled, otherwise a connection with pcAnywhere cannot occur:
Start | Control Panel | Power Options | System standby and System hibernates
= Never
• Two separate com ports are required to use pcAnywhere. The program can not share
a com port with phone home. Having a connection or waiting for a connection ties up
the com port.
• The default pcAnywhere login name is defined as admin.
• Passwords are assigned by IBM, following current standards and definition criteria
• A Host session must be started for IBM to gain access on demand. If not, the
customer has to enable the Host session before engaging IBM Technical Support.
• IBM configures pcAnywhere encryption level "pcAnywhere encoding" as a standard
• IBM configures pcAnywhere to "Launch with Windows" as a standard
• IBM configures File Transfer Compression = Off as a standard (since the debug
backup is already compressed). When downloading a specific code set, the file
transfer compression setting is set to On.