Hughes HX90, Руководство по установке, Страница: 99 / 124

Chapter 8 • Troubleshooting
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d. Plug the power cord back into the power source.
e.
If the power source is DC, plug the input cable back into the power supply.
Do not power cycle the satellite router by unplugging the power cord from the
router's rear panel. Doing so could result in static electricity discharge that could
shock you and/or damage the router.
5. If you still cannot access the Internet, contact your service provider.
Confirming Internet connectivity
To troubleshoot Internet connectivity issues for customers whose service providers
offer Internet connectivity:
If you lose access to the Internet, this could be a result of a temporary Internet
problem or a problem with the site you are trying to access. If you lose Internet
connectivity, try these troubleshooting steps:
1. Open a command prompt on a computer connected to the router.
2. Ping the HughesNet web server:
a. Type
ping www.hughesnet.com
(or other server address provided by the
customer).
b. Press
Enter
.
If the ping test succeeds, there may be a temporary problem with the web site
you originally tried to access. Wait a while and then try to access the web site
again. If the ping test fails, continue with these steps.
3. Ping the test server:
a. Type
ping 198.77.116.39
.
b. Press
Enter
.
If the ping test is successful but you still cannot browse the Internet, complete
the procedures in
Checking the DNS setting on page 99.
If the ping test fails, contact Installer Support for assistance.
Checking the DNS setting
If you can ping the test server but cannot browse the Internet, follow these steps to
check the DNS settings on your computer. The steps may vary slightly based on your
computer’s operating system.
1. On the Windows task bar, click Start > Run .
2. In the Run window, type
command
.
3. Click
OK
.
4. Type
ipconfig /all
and press
Enter
.
5. Locate the DNS addresses in the DNS Servers field.
6. For customers who have their own NOC, verify that the customer-specific DNS
address appears in the DNS Servers field.
7. Close the Command window.
CAUTION