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Chapter 8 • Troubleshooting
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If the DNS address is correct, wait a while and try to access a web site again.
There may be a temporary Internet connection outage. If you are still cannot
access a web site after waiting, complete the procedures in
Checking for viruses
and firewall issues . If the DNS address is not correct, contact Installer Support for
assistance.
Checking for viruses and firewall issues
If you have confirmed all connections but still cannot access the Internet, check the
computer (and all other computers on the same network) for viruses. If you find a
virus, delete or disable it, then try to browse the Internet again.
If you are using a firewall, refer to the firewall documentation and make sure none of
its settings are blocking access to either the Internet or the Hughes servers. Make
sure you are using the latest version of any anti-virus and/or firewall software.
Cannot access the System Control Center
If you cannot access the System Control Center, follow the troubleshooting
procedure that corresponds to your hardware configuration:
•
Satellite router connected directly to a computer
•
Satellite router connected to an Ethernet device
Satellite router connected directly to a computer
Follow the steps below if the router is connected directly to a computer.
1. On the computer desktop, double-click the
System Control Center
shortcut
icon.
2. If the System Control Center does not appear, open a web browser.
3. Type
www.systemcontrolcenter.com
in the browser’s address bar.
4. Press
Enter
.
5. If the System Control Center does not appear, type
192.168.0.1
in the
browser’s address bar.
6. Press
Enter
.
7. If the System Control Center does not appear, check the LAN cable connections
at the satellite router and at the computer. Check the physical connections and
look for LED activity on both LAN ports.
If there is no LED activity, there could be a problem with the connection or NIC.
If the System Control Center does not appear, repeat these steps. If it still does not
appear, contact Installer Support.
Satellite router connected to an Ethernet device
If the satellite router is connected to an Ethernet device such as a router or a wireless
base station, follow these steps:
1. Disconnect the Ethernet cable from the device.
2. Using an Ethernet cable you know is good, connect the satellite router LAN port
directly to the Ethernet port on the computer.