Troubleshooting
Table D-4: Problems After Initial Startup
Problem
Possible Cause
Possible Solution
Wrong version of
SmartStart is being
installed.
1. Check the SmartStart release notes
and user documentation.
2. Refer to the HP website to be sure
you have the correct version of
SmartStart
The
CD-ROM/diskette
drive assembly is not
set as a bootable
device.
1. Press
the
F9
key to run the ROM
Based Setup Utility (RBSU) when
prompted.
2. Set defaults and exit the utility.
3. Rerun RBSU to verify the system
configuration.
Refer to Chapter 5, “Server Configuration
and Utilities,” or the
ROM Based Setup
Utility User Guide
on the server
documentation CD for complete
instructions on the use of RBSU.
System
cannot load
SmartStart
utility.
The
CD-ROM/diskette
drive assembly is
either not installed,
or is not properly
connected.
1. Power down the server.
2. Be sure that the CD-ROM/diskette
drive assembly is installed.
3. Remove and reseat the
CD-ROM/diskette drive assembly.
4. Be sure the cable between the
backplane and the CD-ROM/diskette
drive assembly has a proper
connection.
Refer to the
HP ProLiant ML350
Generation 3 Server Maintenance and
Service Guide
for connection
information.
If the cable is not the problem, refer to
“CD-ROM Problems” in the
Servers
Troubleshooting Guide
.
continued
HP ProLiant ML350 Generation 3 Server Setup and Installation Guide
D-11
HP CONFIDENTIAL
Writer: Richard O. Heath File Name: j-appd Troubleshooting.doc
Codename: Steel Venom Part Number: 316354-001 Last Saved On: 12/9/02 8:30 AM
