Troubleshooting
Diagnosis Steps
If the server does not power up, or powers up but does not complete the Power-On
Self-Test (POST), answer the questions in Table D-1 to determine appropriate
actions based on the symptoms observed. According to the answers you give, you
will be directed to the appropriate table in the section that immediately follows. That
table outlines possible reasons for the problem, options available to assist in
diagnosis, possible solutions, and references to other sources of information.
Table D-1: Diagnosis Steps
Question
The Next Step
Question 1: Is the front panel
Power-On/Standby LED on?
(solid green)
If no, go to Table D-2.
If yes, continue to Question 2.
Question 2: Can you see anything
on your monitor?
If no, go to Table D-3.
If yes, video is available for
diagnosis. Determine next action by
observing POST progress and error
messages. Refer to the
Servers
Troubleshooting Guide
for a
complete description of each POST
error message.
NOTE:
If the server attempts to load the operating system, go to “Problems After Initial
Startup” later in this appendix.
HP ProLiant ML350 Generation 3 Server Setup and Installation Guide
D-5
HP CONFIDENTIAL
Writer: Richard O. Heath File Name: j-appd Troubleshooting.doc
Codename: Steel Venom Part Number: 316354-001 Last Saved On: 12/9/02 8:30 AM
