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Appendix/External Devices/Troubleshooting
Warranty and After Sales Services
Warranty
●
Make sure that the warranty is received with the FOMA terminal upon purchase.
Check to be sure that the name of the retailer, date of purchase, and other items have been filled out on the
warranty before storing it in a safe place. If any necessary information is not provided, immediately contact the
retailer and request to complete the warranty. The FOMA terminal comes with a year’s free warranty starting
from the date of purchase.
●
Specifications of this product and its accessories are subject to change for improvement without prior notice.
●
Data saved in the Phonebook or other memory locations may be changed/lost due to the trouble/repairs or
handling of the FOMA terminal. Note down the data in the Phonebook or other memory locations on a separate
memo and keep it safely to prevent such problems. When the FOMA terminal is replaced due to trouble, the
information downloaded using i-mode and i-
α
ppli are not transferred to the repaired FOMA terminal because
of copyright laws, with some exceptions.
※
This FOMA terminal allows you to save data, such as the Phonebook, in the microSD memory card.
※
This FOMA terminal allows you to save i-motion files and data that is used by i-
α
ppli software in the microSD
memory card.
※
This FOMA terminal allows you to use the Data Security Service (a paid service that requires a subscription)
to store data, such as the Phonebook, at the Data Security Service Center.
※
If you have a PC, you can use the DoCoMo keitai datalink (P.292) and the FOMA USB Cable (optional) or
FOMA USB Cable with Charge Function 01 (optional) to transfer data saved in the Phonebook and other
memory from the FOMA terminal to the PC and save data in the PC.
After Sales Services
◎
If you have problems with the FOMA terminal
Before requesting for repairs, refer to “Troubleshooting” of this manual to see if the problem can
be remedied (P.313).
If the FOMA terminal still malfunctions, call the “Contact for Repairs” on the backcover of this
manual.
◎
If repair is required resultingly
Bring the FOMA terminal to the DoCoMo repair handling service counter. However, it must be
taken during business hours of the DoCoMo repair handling service counter. Make sure to bring a
warranty card with the product when you visit the shop.
◎
Within the warranty period
We repair the FOMA terminal free of charge based on the terms documented in the warranty.
When requesting a repair, make sure to bring the warranty card with the FOMA terminal. Repair requests that
are not accompanied by the warranty or that involve malfunction and damage due to incorrect handling by
the owner will only be repaired at the owner’s expense, even if the warranty period is still effective.
Malfunction due to use of devices and consumable parts other than those specified by DoCoMo will only be
repaired at the owner’s expense, even if the warranty period is still effective.
◎
Note that repair may be refused in the following cases.
We may not repair the FOMA terminal if the water leak seal is reacted or if the FOMA terminal has
corrosion due to water leakage, condensation, perspiration, etc. or if the internal circuit board is
damaged or deformed. Even if repair is possible, it will be done at the owner’s expense, as this
type of corrosion or damage is not covered by the warranty.
◎
If the warranty period expires
We will repair the FOMA terminal at the owner’s expense.
◎
Parts stock period
The functional parts necessary to repair the FOMA terminal will be basically available for a
minimum of six years after the manufacture is discontinued. However, depending on the defective
portion, repair may not be possible because of a shortage of repair parts.
Note that repair may still be possible depending on the defective portion even if the stock period
has expired. Call the “Contact for Repairs” on the backcover of this manual.
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