313
Appendix/External Device Interface/Troubleshooting
Troubleshooting
First, check if the software update is necessary for the FOMA terminal. If necessary,
perform the software update (P.324).
Trouble
Cause and Remedy
Cannot power on the FOMA terminal.
(The FOMA terminal cannot be used.)
Check if the battery pack is attached properly (P.34).
Check if the battery pack is not run out (P.37).
The warning tone sounds and does not stop
even when you press the Power key, and the
FOMA terminal is powered off.
The battery is running out. Charge the battery (P.36).
The busy tone sounds and the call is not
connected, even if you dial up.
Check if “
” appears (P.27).
Check if you enter the area code (P.45).
Check if you dial up in a hurry without hearing the ringing
tone (P.45).
“
” is displayed and the busy tone sounds.
Check if you are outside of the service area or in a location
with weak radio wave condition (P.27).
Cannot place a call even if you press the
keypad.
Check if the Self mode is set (P.124).
Check if the Key dial lock is set (P.126).
The dark display appears and cannot operate
anything.
Check if the FOMA terminal is powered on (P.38).
The set stand-by display does not appear and
the dark display appears.
Check if the Power saver mode is set (P.113).
The date is displayed in English.
Check if the Language is set to [English] (P.116).
Cannot receive a call or the ring tone does not
sound.
Check if the Public mode (Driving mode) is set (P.62).
Check if the Ring volume is set to [OFF] (P.101).
Check if the Manner mode is set (P.106).
Check if the Self mode is set (P.124).
Check if the Accept/Reject call is set (P.128).
Check if the Denied no ID is set (P.129).
Check if the Set ring start time is set (P.130).
Check if the Reject unknown is set (P.131).
Check if the ring time of the Voice Mail/Call Forwarding
Service is set to 0 seconds (P.272, 273).
Check if the Caller ID Request is set (P.274).
Check if Mova is enabled for the Dual Network Service (P.274).
The mail and alarm tones sound but the ring
tone for an incoming call does not sound.
Check if the Ring volume is set to [OFF] (P.101).
Check if a longer interval (such as 99 sec) is set at [Start
time] of the Set ring start time. Set it to a shorter interval
(P.130).
The mail tone sounds but there is no incoming
mail.
Check if the Tone/Vibrate notice of the Voice Mail Service is
set to [ON]. If it is ON, you are notified of the increase in the
number of record messages by the mail tone (P.272).
An image other than that you set is displayed
for an incoming call.
If multiple images are set for the incoming image for voice/
videophone call, the image is displayed in the following order
of priority (P.88, 91, 101).
1. Des call display set in the Phonebook
2. Des call display set in the Group setting
3. Incoming image set in the Incoming set
When an i-motion or Chaku-Uta Full
®
is set for the ring tone or
an i-motion is set for the incoming image, however, the order
of priority may vary.
Continued
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