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If you have problems with your FOMA
Refer to “Troubleshooting” before requesting repairs.
Contact number listed in “For Repair Inquiries” on the back of this manual if problems persist.
For details, refer to “
全国サービスステーション一覧
” (Service Station List) provided with the FOMA terminal.
J
During the warranty period
The FOMA terminal will be repaired in accordance with the terms of the warranty.
When bringing the FOMA terminal in for repairs, be sure to bring the warranty card. Even during the warranty
period, a fee will be charged for repairs of malfunctions or damage caused by improper handling by the
customer, or when no warranty certificate is presented.
Repairs for damages caused by the use of devices and accessories other than those specified by DoCoMo
will also incur a fee.
■
Repairs may not be possible in the following circumstances
Repairs to your FOMA terminal may not be possible if the moisture detection seal has reacted, if damage from
water, condensation, sweat, or other liquids are found, or if the internal circuit board is damaged or deformed. Even
when repairs are possible, repair charges will be incurred because the warranty does not cover such damage.
J
After the warranty period has expired
Where repair work can successfully restore the functionality of the FOMA terminal, charged
repairs will be carried out upon request.
J
Replacement parts
Replacement parts (required to maintain the functionality of the FOMA terminal) will be kept in
stock for a minimum of six years following termination of production. Repairs to the FOMA terminal
are possible during this period. Repairs may be possible even after this period has passed,
depending on the type of malfunction. Contact number listed on the back of this manual for details.
For details, refer to “
全国サービスステーション一覧
” (Service Station List) provided with the FOMA terminal.
J
IMPORTANT!
Never attempt to modify the FOMA terminal or its accessories.
May cause fire, injury, or malfunction.
Technical standards for the FOMA terminal and FOMA card are established by law to avoid interference and
malfunctions of the network. FOMA terminals and FOMA cards that do not meet standards cannot be used.
If your FOMA terminal has been modified previously (replacement of parts, modification, coating, etc.), it will
only be accepted for the repair of a malfunction if it has been restored to its original state (as a standard
DoCoMo product). However, repairs may be refused depending on the extent of modification.
Repairs for any malfunction or damage caused by such modifications will incur fees, even during the warranty period.
Memory dial (Phonebook) and downloaded information
It is recommended that you keep a separate memo of the information you register on your FOMA terminal.
DoCoMo shall not be liable for data that may be modified or lost.
Created, imported or downloaded data may be modified or deleted when upgrading or repairing the mobile
phone. DoCoMo shall not be liable for any modification or deletion of content. DoCoMo may, at our
convenience, exchange your mobile phone for a substitute in lieu of repairs. Should this occur, some data
may not be transferred. Images and melodies downloaded from official i-mode sites will be transferred at time
of repair for this FOMA handset. (Some contents cannot be transferred. Also, contents may not be transferred
depending on the degree of malfunction.)
Do not peel off the model nameplate attached to the FOMA terminal.
The nameplate seal functions as a certification that the equipment conforms to the prescribed technical
standards. If the nameplate is removed or is replaced, repairs may be refused because conformity to the
standards cannot be determined.
After-sales Services
※
If your FOMA needs repairs after contacting DoCoMo
Bring your FOMA terminal to a repair counter that DoCoMo specifies. However, the repair shop is only open
during business hours. Make sure to bring your warranty card with you.
技術基準適合認定品
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