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Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
July 2010
Chapter 1 General Troubleshooting
1.7.2 Browser Stalls When Downloading JAR Files From TSC Card
1.7.2 Browser Stalls When Downloading JAR Files From TSC Card
Symptom
The browser stalls or hangs when downloading Cisco Transport Controller JAR files from the
TSC card.
describes the potential cause of the symptom and the solution.
Disable the VirusScan Download Scanning
Step 1
From the Windows start menu, choose
Programs > Network Associates > VirusScan Console
.
Step 2
Double-click the
VShield
icon listed in the VirusScan Console dialog box.
Step 3
Click the
Configure
button on the lower part of the Task Properties window.
Step 4
Click the
Download Scan
icon next to the System Scan Properties dialog box.
Step 5
Uncheck the
Enable Internet download scanning
check box.
Step 6
Click
Yes
when the warning message appears.
Step 7
Click
OK
in the System Scan Properties dialog box.
Step 8
Click
OK
in the Task Properties window.
Step 9
Close the McAfee VirusScan window.
1.7.3 Cisco Transport Controller Does Not Launch
Symptom
CTC does not launch and usually an error message appears before the login screen appears.
describes the potential causes of the symptom and the solutions.
Table 1-7
Browser Stalls When Downloading JAR Files From TSC Card
Possible Problem
Solution
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.
Run the CTC installation wizard to preinstall the CTC JAR files.
Disable the VirusScan Download Scan feature. See the
Содержание Cisco ONS 15600 SDH
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