1-57
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
July 2010
Chapter 1 General Troubleshooting
1.7 CTC Operation Troubleshooting
Step 4
If the ping is not successful, and the workstation connects to the ONS 15600 SDH through a LAN, verify
that the workstation’s IP address is on the same subnet as the ONS node.
If the ping is not successful and the workstation connects directly to the ONS 15600 SDH, verify that
the link light on the workstation NIC is illuminated.
1.7 CTC Operation Troubleshooting
This section contains troubleshooting procedures for CTC login or operation problems.
1.7.1 Cisco Transport Controller Installation Wizard Hangs
Symptom
The CTC Installation Wizard hangs or stalls during Netscape Communicator installation when
installing the RealPlayer G2 plug-in application from the Cisco ONS 15600 SDH software or
documentation CD-ROM.
describes the potential cause of the symptom and the solutions.
Abort the Stalled Installation Wizard
Step 1
Abort the stalled CTC Installation Wizard by pressing
Ctrl+Alt+Del
. The Windows Security dialog box
appears.
Step 2
In the Windows Security dialog, click
Task Manager
.
Step 3
In the Windows Task Manager dialog box, highlight the Cisco Transport Controller Installation Wizard
and click the
End Task
button.
Step 4
Click
Yes
in the confirmation dialog box.
Step 5
Navigate to the drive containing the CTC CD-ROM and double-click
setup.exe
to restart the
CTC Installation Wizard.
Step 6
Refer to the
Cisco ONS 15600 SDH Procedure Guide
to perform a custom Netscape Communicator
installation that excludes RealPlayer G2 from the items to be installed.
Table 1-6
Cisco Transport Controller Installation Wizard Hangs
Possible Problem
Solution
RealPlayer G2 is
incompatible with the
CTC Installation
Wizard when it is
installed with the
Netscape
Communicator
software.
Abort the installation. See the
“Abort the Stalled Installation Wizard”
Restart the CTC Installation Wizard and perform a custom Netscape
Communicator installation that excludes RealPlayer G2 from the items being
installed. Refer to the
Cisco ONS 15600 SDH Procedure Guide
to perform a
custom installation that excludes RealPlayer G2.
Note
The RealPlayer G2 software can be installed separately at a later
time without affecting the other Cisco Transport Controller software.
Содержание Cisco ONS 15600 SDH
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