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Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
July 2010
Chapter 1 General Troubleshooting
1.4.2 Retrieve Diagnostics File Button
Return the defective card to Cisco through the returned materials authorization (RMA) process. See the
“Obtaining Documentation and Submitting a Service Request” section on page xxxii
to contact Cisco
Technical Assistance Center (TAC).
1.4.2 Retrieve Diagnostics File Button
When you click the Retrieve Diagnostics File button in the Maintenance window, CTC retrieves system
data that can be off-loaded by a Maintenance or higher-level user to a local directory and sent to
Technical Support for troubleshooting purposes. The diagnostics file is in machine language and is not
human-readable, but can be used by Cisco TAC for problem analysis. Complete the following task to
off-load the diagnostics file.
Note
In addition to the machine-readable diagnostics file, the ONS 15600 SDH also stores an audit trail of all
system events such as user logins, remote logins, configuration, and changes. This audit trail is
considered a record-keeping feature rather than a troubleshooting feature. Information about the feature
is located in the
Cisco ONS 15600 SDH Procedure Guide
.
Off-Load the Diagnostics File
Step 1
In node view, click the
Maintenance > Diagnostic
tabs.
Step 2
Click
Retrieve Diagnostic File
.
Step 3
In the Saving Diagnostic File dialog box, navigate to the directory (local or network) where you want to
save the file.
Step 4
Enter a name in the File Name field.
You do not have to give the archive file a particular extension. It is readable in any application that
supports text files, such as WordPad, Microsoft Word (imported), etc.
Step 5
Click
Save
.
The Get Diagnostics status window shows a progress bar indicating the percentage of the file being
saved, then shows “Get Diagnostics Complete.”
Step 6
Click
OK
.
1.4.3 Data Communications Network (DCN) Tool
In Software R8.0, CTC contains a DCN tool that assists with network troubleshooting for Open Shortest
Path First (OSPF) networks. This tool, located in network view, is shown in
. It executes an
internal dump command to retrieve information about all nodes accessible from the entry point.
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