CatonCaster HD422 User Manual
Appendix H – Warranty
Caton One-Year Warranty
Caton warrants this instrument against defects from any cause, except acts of God and abusive use, for a
period of 1 (one) year from date of purchase. During this warranty period, Caton will correct any covered
defects without charge for parts, labor, or recalibration.
Appendix I –Support and Contact Information
Returning Products for Service or Calibration
The CatonCaster HD422 is a delicate piece of equipment and needs to be serviced and repaired by Caton.
Periodically it is necessary to return a product for repair or calibration. In order to expedite this process
please carefully read the instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be obtained. In order to
obtain a RMA number, use the following steps:
1. Contact the Caton service department by going email to [email protected]
2. Provide the following required information:
a. First & Last Name
b. Company
c. Email
d. Phone Number
e. Ship and Bill to Address
f.
Unit Model and Serial Numbers
4. A RMA number will be emailed you shortly after completing the form with return instructions.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped back to Caton. It’s best
to use the original box and packaging for the product but if this not available, check with the customer
service representative for the proper packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the customer
service representative
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July 2020 R1
