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Advanced Communications System Installation, Programming, and Use
Answering Machines
9-6
Programming
9
To program the system for an answering machine:
1. Do one of the following:
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If you use only one answering machine, do one of the following:
— If extension X is a key extension, use Line Assignment (#301) to assign all the lines
to extension X that you want the answering machine to cover.
— If extension X is a pooled extension, use Line Extension Assignment (#314) to
assign all the pools to extension X that you want the answering machine to cover.
Also, use Line Assignment (#301) to assign any individual lines to extension X that
you want the answering machine to cover.
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If you use more than one answering machine:
a. If your system is configured for Hybrid mode, use Line Access Mode (#313) to
change extensions X and Y from Pooled to Key.
b. Use Line Assignment (#301) to assign all the lines to extensions X and Y that you
want the machines to cover.
2. Set Line Ringing for all lines and pools assigned to extensions X and Y to Immediate Ring.
3. Make sure extensions X and Y are not assigned as a Call Waiting (#316) extension, Pickup
Group Extension (#501), Calling Group Extension (#502), Night Service Group
Extension (#504), or Hunt Group Extension (#505).
4. Adjust the answering machine(s) to answer according to your needs. For example, set the
machine(s) to answer on the fourth ring during the day so someone has a chance to pick up
the call.
Personal Answering Machine
9
A personal answering machine answers calls that ring at a certain extension ( Figure 9-4 ). It is
useful for the following situations:
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When you do not want to dedicate an extension to an answering machine
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When the extension receives a lot of intercom calls
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When outside calls come through an operator and are transferred to the extension
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When an extension has a private line