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Programming & Using Telephone Features
Call Coverage (F20,XX,XX)— Release 2.0 or Later
8-9
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You can program Call Coverage on a button on a system telephone. Use a button with lights
if you want a visual indication when your calls are being covered. When the green light is on,
your calls are being covered; when the green light is off, Call Coverage is not active.
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If the Call Coverage feature code and optional originating and covering extensions are
programmed on a button with lights, you can use the button to turn Call Coverage on and off
with one touch. (The lights show when Call Coverage is on, even if calls are covered by a
different extension from the one stored on the button, and you can still use the button to turn
Call Coverage off.)
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If Call Coverage and Do Not Disturb are active, covered calls are routed immediately to the
covering extension, without ringing the covered extension.
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You can turn on Call Coverage while a call is ringing to send a call immediately for coverage.
Similarly, if Call Coverage is on and a call begins to ring, you can turn on Do Not Disturb to
send that call immediately for coverage. (See
“Send All Calls” on page 8-62 .)
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If an extension has Call Coverage and VMS Cover active, covered calls ring at the covering
extension for the specified number of Call Coverage Rings:
— If the covering extension does not answer, the call is routed to the voice mailbox of the
extension that activated Call Coverage after the specified number of VMS Cover Rings.
— If the covering extension has Do Not Disturb active, the call is routed immediately to the
voice mailbox of the extension that activated Call Coverage.
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If an extension has Call Coverage active without voice mail coverage, covered calls ring at
the covering extension for the specified number of Call Coverage Rings. Outside and
intercom calls continue to ring at the covering extension until the call is answered or the caller
hangs up.
For transferred calls:
— If the covering extension does not answer, the call goes to the transfer return extension
after the specified number of Transfer Return Rings.
— If the covering extension has Do Not Disturb active, the call rings one more time at the
user’s extension before it goes to the transfer return extension.
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If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call
Forwarding destination extension (Call Forwarding takes precedence).
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If a user at a covering extension has a system display telephone and is busy on a call, he or
she can use Caller ID Inspect to view the number of the extension from which a coverage call
is being sent. If a user is not active on a call and multiple coverage calls are ringing, he or she
can press the line, pool, or
i
buttons to view the number of the extension from which
each coverage call is being sent. However, if the user picks up the handset, he or she joins or
answers the call that was previously ringing at the originating extension shown on the display.
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Call Coverage does not apply to parked calls. See “Call Park” on page 8-14 .
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If you want calls answered by Call Coverage to be logged as unanswered calls, use Call Log
Line Associations to associate the lines with extensions for logging unanswered calls.
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You can use this feature while using Call Screening (F25).