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13
Support
This application launches the Support platform which synchronizes Autel's online service
base station with the MaxiSys tablet. In order to synchronize the device to your online
account, you need to register the product through the Internet when you use it for the first
time. The Support application is connected to Autel's service channel and online
communities that provides the quickest way for problem solutions, send help requests to
obtain direct service and support.
13.1 Product Registration
In order to get access to the Support platform and obtain update and other services from
Autel, you are required to register the MaxiSys Diagnostics Device the first time you use
it.
To register the diagnostics device
1. Visit the website:
2. If you have an Autel account, sign in with your account ID and password.
3. If you are a new member to Autel, click on the
Create Autel ID
button on the left
side to create an ID.
4. Enter the required information in the input fields, and click
Get Verification Code
button to get the verification code for email validation.
5. The online system will automatically send a verification code to the registered
email address. Input the code in the Verification Code field and fill in other input
fields, read through Autel's Terms and Conditions and click on
Agree
, and then
click
Create Autel ID
at the bottom. A product registration screen will display.
6. The device's serial number and password is located in the
Settings application on the tablet.
7. Select your product model, enter the product serial number and password on the
Product Registration screen, and tap
Submit
to complete the registration
procedure.
13.2 Support Screen Layout
The Support application interface is navigated by the
Home
button on the top navigation
bar.
Home
button
— returns to the MaxiSys Job Menu.