Appendix C: Troubleshooting
141
MVP-5200i Modero® ViewPoint® Touch Panel with Intercom - Instruction Manual
NetLinx Studio Only Detects One Of My Connected Masters
Each Master is given a Device Address of 00000.
Only one Master can be assigned to a particular System number. If you want to work with multiple Masters, open different instances
of NetLinx Studio and assign each Master its own System value.
Example: A site has an NXC-ME260/64 and an NI-4000. In order to work with both units. The ME260 can be assigned System #1
and the NI-4000 can then be assigned System #2 using two open sessions of NetLinx Studio v 2.x.
Can’t Connect To a NetLinx Master
Symptom:
I can’t seem to connect to a NetLinx Master using NetLinx Studio 2.
Select
Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP)
, and uncheck the "Automatically Ping
the Master Controller to ensure availability".
The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not. Without using the
ping feature, a connection may still be attempted, but a failure will take longer to be recognized.
NOTE:
If you are trying to connect to a Master controller that is behind a firewall, you may have to uncheck this option. Most firewalls
will not allow ping requests to pass through for security reasons.
When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller before attempting a
connection. Pinging a device is relatively fast and will determine if the device is off-line, or if the TCP/IP address that was entered
was incorrect.
If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address, the program will try
for 30-45 seconds to establish a connection.
Only One Modero Panel In My System Shows Up
Symptom:
I have more than one Modero panel connected to my System Master and only one shows up.
Multiple NetLinx Compatible devices, such as MVP panels, can be associated for use with a single Master. Each panel comes with a
defaulted Device Number value of 10001. When using multiple panels, different Device Number values have to be assigned to each
panel.
1.
Press and hold the two lower buttons on both sides of the display for 3 seconds to open the
Setup
page.
2.
Press the Protected Setup button (located on the lower-left of the panel page), enter
1988
into the on-screen Keypad’s
password field, and press
Done
when finished.
3.
Enter a Device Number value for the panel into the Device Number Keypad. The default is 10001 and the range is from 1 -
32000.
Panel Behaves Strangely After Downloading A Panel File Or Firmware
Symptom:
After downloading a panel file or firmware to a G4 device, the panel behaves strangely.
If the panel already contains a large enough file, subsequent downloads will take up more space than is available and could often
corrupt the Compact Flash. The demo file that typically ships with G4 panels is one such file.
Symptoms include:
Having to repeat the download.
Inability to make further downloads to the panel. May get "directory" errors, "graphics hierarchy" errors, etc., indicating
problems with the Compact Flash.
Panel will not boot, or gets stuck on "AMX" splash screen.
Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a considerable amount of
the available Compact Flash.
1.
DO NOT download TPD4 files (of large size) over the demo pages, or any other large TPD4 file.
2.
First download a small blank one page file to the G4 panel using the Normal Transfer option to send/download the page.
3.
Reboot the device.
4.
Do your regular file or firmware download.
