SGM3000 Series Smart Meters
User Manual
78
GEH-7111-1.00-2
Restricted
8.5 Repair
Factory repair or replacement service is offered when you cannot fix a problem. Because of the
high density and integrated design, the repair of on-board components is not recommended.
Instead, return the whole meter to Aclara as described in the following paragraph.
8.6 Returning a Meter
If you wish to return a meter, call your Aclara sales representative for a Returned Material
Authorization (RMA). The entire meter should be returned with the Aclara supplied Returned
Material Authorization information form completed. Key information includes quantity,
catalogue number, serial number(s) and a complete description of the problem. Your Aclara
sales representative will provide return instructions.
8.7 Cleaning
Caution:
•
Care must be taken during cleaning not to damage or contaminate any gold-plated
contacts of the connectors.
•
Do not immerse the meter in any liquid.
•
Do not use abrasive cleaners on the covers.
•
Do not use chlorinated hydrocarbon or ketone solvents on the covers.
8.8 Storage
The SGM3000 Series meters are durable devices; however, it should be handled and stored
with care. Specifications for temperature and humidity levels in storage are
–
40 °C to +70 °C,
but extremes of either factor should be avoided.
8.9 Errors and Cautions
The SGM3000 Series meters continually checks for internal errors, hardware failures, and
cautions. These events are reported in coded form on the LCD.
Error Reporting
The meter continuously checks its hardware components
—
ROM, EEPROM, flash, battery,
metering chip, and microprocessor
—
to ensure that they are operating properly. When the
meter detects that a hardware component is not operating properly, an error is reported. Error
codes are displayed as soon as they are detected. The meter can be programmed to freeze
error codes in the display when an error is detected. Refer to Table 8 for a list of errors. If
subsequent tests indicate that the hardware component is operating properly, the meter will
clear the error automatically.
Errors are serious events and usually indicate a condition has occurred that may have
compromised the meter data. Unless Aclara has issued a service advisory indicating that other
actions should be taken, you should remove the meter from service and contact your Aclara
sales representative.
