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Prestige 310 Broadband Sharing Gateway
Troubleshooting
15-1
Chapter 15
Troubleshooting
This chapter covers the potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem.
15.1 Problems Starting Up the Prestige
Table 15-1 Troubleshooting the Start-Up of your Prestige
PROBLEM
CORRECTIVE ACTION
Check the connection between the power adapter and the Prestige.
None of the LEDs are on
when I turn on the Prestige
If the error persists, you may have a hardware problem. In this case, you
should contact your vendor.
1. Check to see if the Prestige is connected to your computer's serial port.
VT100 terminal emulation
9600 bps is the default speed on leaving the factory.
Try other speeds in case the speed has been
changed.
Cannot access the Prestige
via the console port.
2. Check to see if the
communications
program is configured
correctly. The
communications
software should be
configured as follows:
No parity, 8 data bits, 1 stop bit, data flow set to
none.
15.2 Problems with the LAN Interface
Table 15-2 Troubleshooting the LAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot access the Prestige.
Verify that the Prestige Uplink button is in the correct position and
that you are using the correct Ethernet cable.
Check the 10M/100M LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your
Prestige and hub or the station.
Cannot ping any computer on the
LAN.
Verify that the IP addresses and subnet mask are consistent
between the Prestige and computers.