Zoom 5354 User Manual Download

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RESET:

Press and hold this button at least 10

seconds in the unlikely event that you want to
restore the default factory settings.

WLAN

Press and hold this button for 5 seconds to turn your
wireless connection on or off.

LAN 1-4
(Gigabit Ethernet 1-4)

Four 10/100/1000 auto-sensing Ethernet ports for
computers and other devices that have an Ethernet
port.

Cable

Connect your coaxial cable line to this port.

Front Panel LEDs

Your Zoom cable modem has several lights on its front panel to help you monitor
the Cable Modem/Router’s status.

LIGHT COLOR

DESCRIPTION

Power

Green

ON: Power is supplied to the cable

modem/router

OFF: Power is not supplied to the cable

modem/router

DOWNSTREAM

Downstream

sync

Green

Blue

Green Blinking: Scanning for DS channel
Green ON: Synchronized on 1 channel

only

Blue Blinking: Negotiating bonded

channel(s)*

Blue ON:

Bonded with

or more

channels

UPSTREAM

Upstream sync

Green

Blue

Green Blinking: Ranging is in progress
Green ON: Ranging is complete; operate

on 1 channel

Blue Blinking: Negotiating bonded

channel(s)*

Blue ON:

Bonded with 2 or more
channels

OFF:

Upstream channel is inactive

Online

Green

Blinking: Cable interface is acquiring IP, Time

of Day, and configuration

ON: Cable modem/router is online
OFF: Cable modem/router is offline

Summary of Contents for 5354

Page 1: ...Cable Modem Router with Wireless N U S E R M A N U A L ...

Page 2: ...t names are the trademarks of their respective owners Copyright 2015 Zoom Telephonics Inc All rights reserved Safety Issues Warnings SAFETY This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of t...

Page 3: ...nnecting a Windows XP Computer with Built in Wireless Capabilities 22 Connecting a Macintosh OS X Computer with Built in Wireless Capabilities 23 Connecting a Computer with a Wireless adapter to the Cable Modem Router 24 Using WPS as an alternative way to set up your Wireless Network 25 Connecting Additional Computers and or Other Devices to the Cable Modem Router s Ethernet LAN ports 26 CHAPTER 4...

Page 4: ...TER 12 PARENTAL CONTROL MENU OPTIONS 89 Basic 89 User Setup 92 ToD Filter Time of Day Filter 94 Event Log 95 CHAPTER 13 WIRELESS MENU OPTIONS 97 Radio 97 Primary Network 99 Guest Network 102 Advanced 106 Access Control 108 WMM Wi Fi Multimedia 109 Bridging 111 Media 113 CHAPTER 14 VPN VIRTUAL PRIVATE NETWORK MENU OPTIONS 115 Basic Setting 115 IPSec 116 L2TP PPTP 122 Event Log 124 CHAPTER 15 USB ME...

Page 5: ...5 APPENDIX B IF YOU NEED HELP 141 APPENDIX C COMPLIANCE 142 ...

Page 6: ...hat uses any of the popular DOCSIS standards 3 0 2 0 or 1 1 If you need to get cable modem service please speak with your cable service provider To configure your modem we recommend you use a computer with a built in Ethernet port if one is available If one is not available you can use a wireless device to configure you modem You may have already used the Quick Start flyer to set up your Cable Mod...

Page 7: ...nges to the default wireless settings please refer to Chapter 4 Changing your Wireless Settings We strongly recommend that you change the default password for your Cable Modem Router This precaution recommended for any router helps prevent a CSRF cross site request forgery hacker from gaining control of your router and redirecting you to websites that they control to steal sensitive financial info...

Page 8: ...and to make the cable modem stand vertically Placing the modem in the stand will improve wireless performance and provide good venting Line up the tabs of the stand with the slots on the bottom of the cable modem and then firmly push the stand into the cable modem Before installing your cable modem please read this You need to connect the cable modem router to a cable modem service that uses any o...

Page 9: ... cable modem unplug the Ethernet cable from the old cable modem and plug it into any of the Zoom cable modem s yellow LAN jacks 3 Connect the Zoom power cube between the Zoom cable modem and a live power jack DO NOT use your old cable modem s power cube on your Zoom cable modem Make sure the cable modem s Power Switch is ON 4 It normally takes 5 to 30 minutes to establish an Internet link the firs...

Page 10: ...re in the center of the cable s connector is centered straight and clean If the coaxial cable has a screw on connector turn the connector clockwise when tightening the cable onto the Zoom cable modem If you re not sure a cable is live you can see whether you get a good TV signal when that cable is used with a working TV set top box Here are some ways you can get the live cable Coaxial Cable Cable ...

Page 11: ...nect the supplied Ethernet cable between any cable modem LAN jack and a computer s Ethernet jack We recommend that you do this even if you later plan to disconnect this computer If connecting the Ethernet cable to a computer is difficult or impossible you can make a wireless connection to the Cable Modem Router Please see Chapter 3 Connecting Other Devices to your Cable Modem Router for details on...

Page 12: ...ble or Ethernet enabled devices to the Internet To check that your cable modem is working open your browser and go to a familiar Web site If it works congratulations Installation is complete for a single PC To learn how to connect both wired and wireless computers and other devices to your Cable Modem Router go to Chapter 3 Connecting Other Devices to your Cable Modem Router Your Cable Modem Route...

Page 13: ...ease see Chapter 5 Using an External USB Drive If you are using the Cable Modem Router for online gaming you may need to make changes to the router s firewall please see Chapter 6 Online Gaming If you are like most users you will not need to make changes to the Cable Modem Router s advanced settings If your setup requires you to make changes go to Chapter 7 Advanced Settings Hardware Connection Po...

Page 14: ...atus LIGHT COLOR DESCRIPTION Power Green ON Power is supplied to the cable modem router OFF Power is not supplied to the cable modem router DOWNSTREAM Downstream sync Green or Blue Green Blinking Scanning for DS channel Green ON Synchronized on 1 channel only Blue Blinking Negotiating bonded channel s Blue ON Bonded with 2 or more channels UPSTREAM Upstream sync Green or Blue Green Blinking Rangin...

Page 15: ...B device Downstream and Upstream Blue Both Downstream and Upstream blinking together The cable modem router is powering up or cable operator is performing maintenance WPS Green Blinking WPS is in discovery mode LED blinks for up to 2 minutes ON LED lit solid for 30 seconds after WPS configuration is successful OFF after 2 minutes blinking No Wi Fi client associated with the cable modem router via ...

Page 16: ...go to Connecting Additional Computers and or Other Devices to the Cable Modem Router s Ethernet LAN ports If you are connecting one or more Wi Fi compatible devices wirelessly to the cable modem router please continue below Connecting Wi Fi compatible wireless devices to your Cable Modem Router Your Cable Modem Router comes pre configured with these wireless settings WPA2 PSK WPA PSK security is e...

Page 17: ... they do support WPS you can configure each computer or device manually To do that select one of the possibilities for that computer or other device below If you have a non computer wireless device like an iPhone or other cellular phone iPad or other tablet iPod Touch etc see the instructions on page 18 for Connecting a Wireless enabled Device to your Cable Modem Router Many newer Windows 8 1 8 7 ...

Page 18: ...x is the SSID printed on the bottom label of your Cable Modem Router In the unlikely event that you changed the SSID from the default select your new SSID 2 When prompted for the wireless password enter your Pre Shared Key Security Key Password and click either Next Connect or Join Your Security Key Password can be found on the bottom label of your Cable Modem Router Tip If you need help refer to ...

Page 19: ...o turn on sharing between PCs and connect to devices on this network Click Yes to enable sharing and No to disable sharing Sharing sets up your firewall to allow other users on your network to share files folders or devices such as printers Most users should select Yes If you know you don t want to share files or devices select No 6 Test your wireless connection Open your computer s Web browser an...

Page 20: ...puter s Web browser and try to connect to a familiar Website If you are unable to connect make sure you followed the instructions If you did please see Appendix A Troubleshooting Tips Your computer is now connected to your wireless network If you want to connect additional computers or devices follow the instructions for your device by starting at the first page of this chapter To disconnect from ...

Page 21: ...se to display the Select a location dialog box where you choose a location Windows Vista automatically applies the correct network security settings If the User Account Control dialog box appears click Continue Click Close to complete the connection procedure Select this option if you are connecting to this network only one time 5 Test your wireless connection Open your computer s Web browser and ...

Page 22: ...Pre Shared Key Security Key Password and hit Connect Your Security Key Password can be found on the bottom label of your Cable Modem Router 5 Test your wireless connection Open your computer s Web browser and try to connect to a familiar Website If you are unable to connect make sure you followed the instructions If you did please see Appendix A Troubleshooting Tips Your computer is now connected ...

Page 23: ...d in the next dialog box enter your Pre Shared Key Security Key Password and hit Join Your Security Key Password can be found on the bottom label of your Cable Modem Router 4 Test your wireless connection Open your computer s Web browser and try to connect to a familiar Website If you are unable to connect make sure you followed the instructions If you did please see Appendix A Troubleshooting Tip...

Page 24: ...ailable You will also be able to click a link to open the Wireless Network Connection Properties dialog box If this happens click the link clear the Use Windows to configure my wireless network settings check box and then click OK You can then use the software provided with your wireless adapter without interruption from Windows 2 When prompted for the wireless password enter your Security Key Pas...

Page 25: ... are using a Windows 8 1 8 or 7 computer 1 Open Connect to a Network on that computer by right clicking the network icon in the notification area of the Windows taskbar 2 A list of available networks is displayed 3 Typically you then click Zoomxxxx where xxxx is 4 random alpha numeric characters Zoomxxxx is the SSID printed on the bottom label of your Cable Modem Router In the unlikely event that ...

Page 26: ... WPS button on the device that you re linking wirelessly to the modem router The button may be a physical pushbutton on the device or a button on a page of the device s wireless network configuration menus 3 Congratulations You should now have a secure connection between your Cable Modem Router and a device Now is a good time to check that your device s Internet connection is working Open your bro...

Page 27: ...connecting a network device such as a switching hub use the instructions that came with that device Then reboot any computer that is part of your network For example if you connected a switching hub reboot any computer that will be connected to that switching hub 4 If you are connecting a HomePlug adapter pair with one adapter plugged into the Cable Modem Router and an AC outlet and the other adap...

Page 28: ...skip this chapter About Wireless Security There are two basic wireless security modes WPA and WEP There are two versions of WPA WPA and WPA2 When configured as part of a typical home or small office network WPA and WPA2 require a Pre Shared Key or PSK These modes are typically called WPA PSK and WPA2 PSK respectively though sometimes they re just called WPA and WPA2 You can enable either WPA PSK o...

Page 29: ...onfiguration Manager by typing the following in your Web browser s address bar http 192 168 0 1 2 In the Login dialog box type the following User Name and Password in lower case then click Login User Name admin Password admin 3 Click Wireless on the top menu 4 Then click Primary Network on the left side menu and in the text box labeled Network Name SSID type an SSID of your choice The SSID needs t...

Page 30: ...sily defeated Because of this the use of WEP has been phased out of use by the wireless industry and should only be used if any when one of your network devices DOES NOT support WPA or WPA2 WEP can be configured two ways 64 bit and 128 bit 128 bit WEP provides more security than 64 bit 1 Open the Zoom Configuration Manager by typing the following in your Web browser s address bar http 192 168 0 1 ...

Page 31: ...set up for your Cable Modem Router Follow the instructions below 1 Open the Zoom Configuration Manager by typing the following in your Web browser s address bar http 192 168 0 1 2 In the Login dialog box type the following User Name and Password in lower case then click Login User Name admin Password admin 3 Click Wireless on the top menu 4 Then click Primary Network on the left side menu and in t...

Page 32: ... your USB storage drive into either of the two USB ports 2 If your USB drive uses a power supply you must use that when you connect the USB drive to the Cable Modem Router When you plug in the USB drive to the Cable Modem Router it can take up to two minutes before it is ready for sharing By default the USB drive is available to all computers on your network For instructions about using the USB dr...

Page 33: ...er feature on your Cable Modem Router is enabled and does not require any additional setup for most users The default name of the DLNA UPnP server is Zoom DMS Your device may not support all the media file types that are supported by the Cable Modem Router If a file type is not supported by your device it will not show up in your device s menu To learn how to access the Cable Modem Router as a med...

Page 34: ...and Ginkgosoft s DLNA Player are examples of popular apps that are available from Google Play but there are several other apps you can choose both free and paid Please download the app you select and follow the setup directions to access the media stored on your USB drives If you are using a Windows PC To access the Media Server from a Windows PC follow these steps 1 On the taskbar click on Window...

Page 35: ...dia Server from your Xbox 360 follow these steps 1 Power on the Xbox 360 2 From the Media tab on the dashboard select My Video Apps if you want to view videos and My Music Apps to listen to music 3 Select Zoom DMS from the list of media devices shown If you are using a Playstation 3 To access the Media Server from Playstation 3 PS3 follow these steps 1 Power on the Playstation 3 2 From the main me...

Page 36: ... a Windows 8 1 or 8 computer To access your stored data using a Windows 7 Vista or XP computer go to If you are using a Windows 7 Vista or XP computer To access your stored data on a Macintosh computer go to If you are using a Macintosh computer To access your stored data using an iPhone or iPad go to If you are using an iPhone or iPad To access your stored data using an Android based smartphone o...

Page 37: ...to step 3 If Zoom LVG appears in the left hand menu click on it and you will now be able to access your data 3 To add the USB drive click on Go then select Connect to Server 4 Enter SMB Zoom LVG as the server address 5 Click Connect Your USB drives will now appear in the Finder window and you can now access your data If you are using an iPhone or iPad By default the iPhone or iPad do not have a bu...

Page 38: ...38 several other apps you can choose both free and paid Please download the app you select and follow the setup directions to access your data ...

Page 39: ...on with your computer However DMZ s work well with gaming stations since security is not as much of an issue for gaming stations as it is for computers Port triggering works by sensing when data is sent out on a predetermined outgoing port and then automatically opening up the corresponding incoming port s It will automatically forward the traffic on the incoming port to the computer that accessed...

Page 40: ...on that came with your gaming system it usually can be found online When assigning a static IP address to your gaming system you should select an address that is outside the IP addresses assigned by the Cable Modem Router s DHCP server By default the DHCP Server assigns addresses from 192 168 0 10 to 192 168 0 255 We recommend using 192 168 0 5 as the static IP address for your gaming system To se...

Page 41: ...ming To set up port triggering you need to know what ports your game is using and whether they use TCP UDP or both on those ports Typically this should be included with your gaming software If it is not included try entering the name of your gaming software followed by ports used Some games use the same ports for both incoming and outgoing traffic while other games use different ports for incoming...

Page 42: ...password are printed on the bottom label of your unit 4 Click the Login button to access the Cable Modem Router The Status page appears 5 Click Advanced in the menu bar 6 Then click the Port Triggers submenu The Port Triggers page appears Click Create button to create rules 7 We will need to setup 5 triggers for World of Warcraft The first rule would cover ports 1119 1120 Enter 1119 in the Trigger...

Page 43: ... 9 for the remaining ports that need to be opened When you are complete the table should look like this If your online game does not work and you are sure that you entered the correct ports on the port triggering page check to see if you have a firewall running on your computer that is preventing you from playing your online game This firewall may be either the built in Windows firewall or may be ...

Page 44: ...hat chapter to go to for more information on each settings Changing Default Settings Here are some reasons why you might want to use the Configuration program to change the router s default settings Your Cable provider instructs you to enable disable or change the default settings for your router You want to change your router s password to help prevent hacker attacks You want to set up a wireless...

Page 45: ...e Modem Router and its ports To access the Zoom Configuration Manager use the following procedure 1 Launch a Web browser Note Your computer does not have to be online to configure your Cable Modem Router 2 In the browser address bar type http 192 168 0 1 and press the Enter key For example The Login screen appears see Figure 1 Figure 1 Login Screen 3 In the Login screen enter default username admi...

Page 46: ...Modem Router If you forget your new password in the future you can reset the Cable Modem Router to its default settings by pressing the WPS Reset button for 10 seconds This will change the login back to the default User Name admin and the default password admin 4 If you only wanted to change your password you re done If you want to do something else with the Configuration Manager continue below to...

Page 47: ... click the Status menu item the submenu Software Connection Security Diagnostics and Event Log appear on the left column see Figure 3 Figure 3 Example of Status Submenu The right most item on the menu bar is the logout option Click it to log out from the Configuration Manager interface Configuration Manager Interface Menus Table 1 describes the menus in the Configuration Manager interface You can ...

Page 48: ...with the Cable Modem Router 49 9 Basic make some modifications for more advanced uses 57 10 Advanced make use of advanced router features supported by the Cable Modem Router 67 11 Firewall configure the firewall application to protect the private LAN from attacks from the WAN interface 82 12 Parental Control configure access policies or rules to specific network devices based on the time of day an...

Page 49: ... password Use diagnostic tools for troubleshooting Software The Software page is a read only screen that shows the Cable Modem Router s current system software version To access the Software page click Status in the menu bar and then click the Software submenu Figure 4 shows an example of the menu and Table 2 describes the items you can select ...

Page 50: ...ity and IP address of the Cable Modem Router Connection The Connection page is a read only screen that shows the status of steps in your Cable Modem Router registration process It also shows your Cable Modem Router s upstream and downstream channel status To access the Connection page click Status in the menu bar and then click the Connection submenu Figure 5 shows an example of the menu ...

Page 51: ...ng However your provider may ask you to change the eRouter Provisioning mode to eRoute_IPv4only mode or eRoute_IPv6only mode Security The Security page allows you to configure access privileges reboot and restore the Cable Modem Router to its factory defaults To access the Security page click Status in the menu bar and then click the Security ...

Page 52: ...ord and click Apply Your new password is now active We recommend you write you new password down on a label and attach it to your Cable Modem Router If you forget your new password in the future you can reset the Cable Modem Router to its default settings by pressing the WPS Reset button for 10 seconds This will change the login back to the default User Name admin and the default password admin To...

Page 53: ...ostics Note Some software versions may not support this feature The Diagnostics page allows you to troubleshoot connectivity problems Two utilities are provided for troubleshooting network connectivity Ping and Traceroute Ping allows you to check connectivity between the Cable Modem Router and devices on the LAN while Traceroute allows you to map the network path from the Cable Modem Router to a p...

Page 54: ...54 Table 4 describes the items you can select Figure 7 Example of Diagnostics Ping Page ...

Page 55: ... Page To run either utility 1 Select the utility from the Utility drop down list 2 Make any changes to the default parameters 3 Select Start Test to begin The window will automatically be refreshed as the results are displayed in the Results table ...

Page 56: ...ters Abort Test Click this button to abort Ping diagnostics Clear Results Click this button to clear the results table Event Log The Event Log page is useful when you are working with your cable provider to debug your Cable Modem Router Most users can ignore this page To access the Event Log page click Status in the menu bar and then click the Event Log submenu Figure 9 Example of Event Log Page s...

Page 57: ...ice Backup and restore of configuration settings Setup The Setup page allows you to configure the basic features of the Cable Modem Router related to your ISP s connection To access the Setup page click Basic in the menu bar and then click the Setup submenu Figure 10 shows an example of the menu and Table 5 Setup Menu Option describes the items you can set ...

Page 58: ... this is 192 168 0 1 There is normally no need to change this WAN IPv6 Address WAN IPv6 address will appear here when connected to IPv6 service WAN IPv4 Address WAN IPv4 address will appear here when connected to IPv4 service Release and Renew WAN Lease button Click on Release WAN Lease button to release WAN address Click on Renew WAN Lease button to renew WAN address WAN Select how your Cable Mod...

Page 59: ...ion of a static IP address Unless you have arranged for a static IP address from your service provider you should leave this setting at its default DHCP IPv4 MTU Size By default is set to 0 which uses the default setting Allows you to select between 600 to 1500 ...

Page 60: ... DHCP server by selecting the No radio button If you do this make sure the IP address assigned to the Cable Modem Router is on the same subnet as that of the external DHCP server or you won t be able to access the Cable Modem Router from the LAN The base LAN IP address of the Cable Modem Router can be set from the Basic Setup page Note that the Cable Modem Router will only operate on a class C sub...

Page 61: ...ted on the LAN Lease Time Configure the time a lease will last before it must be renewed Default is 86400 seconds or 1 day DHCPv6 The DHCPv6 page allows you to configure an internal DHCPv6 server for your network To access the DHCPv6 page 1 Click Basic in the menu bar 2 Then click the DHCPv6 submenu Figure 12 Example of DHCPv6 Page shows an example of the menu and Table 7 DHCPv6 Menu Optiondescrib...

Page 62: ...Rapid Commit Rapid commit is enabled by default It allows the Cable Modem Router to configure clients with a 2 message exchange solicit and reply instead of a normal 4 message exchange solicit advertise request and reply This helps to reduce traffic on your network Most users should use the default setting Enable Unicast Most users can safely ignore this setting Enabling unicast allows you to talk...

Page 63: ... DDNS server Dynamic DNS DDNS allows a dynamic IP address to be aliased to a static pre defined host name so that the host can be easily contacted by other hosts on the internet even if its IP address changes This means you can host a server on your LAN that can be accessed from anywhere on the Internet Caution Some service providers may consider connection of such a server to be a breach of your ...

Page 64: ...rd and be asked to choose a host name for your server and the dynamic DNS domain to which your host will be assigned 3 You will also be asked for your host s current IP address This is the WAN IP address that has been assigned to your Cable Modem Router during provisioning See WAN IP Address on the Basic Setup web page 4 Enter your account information on the Basic DDNS web page enable the service ...

Page 65: ...pport this feature The Backup page allows you to save the current Cable Modem Router configuration settings to a local PC You can then later restore these settings if you need restore a particular configuration or to recover from changes you may have made that have had an undesirable effect To backup the current configuration Click Backup and follow the prompts To restore a previous configuration ...

Page 66: ...66 Figure 15 shows an example of the menu Figure 15 Example of Backup Page ...

Page 67: ...forwarding and triggers Configure DMZ hosting Configure RIP parameters Options The Options page allows you to configure the Cable Modem Router to operate in different modes that adjust how the device routes IP traffic To access the Options page 1 Click Advanced in the menu bar 2 Then click the Options submenu Figure 16 shows an example of the menu and Table 8 describes the items you can select ...

Page 68: ...68 Figure 16 Example of Options Page ...

Page 69: ...motely You can find your CM WAN IP address on the Basic Setup page Multicast Enable Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the PCs on the private network behind the Cable Modem Router UPnP Enable Select Enable to enable the UPnP agent in the Cable Modem Router If you are running an application that requires UPnP check this box Primary Net...

Page 70: ...es DHCP does not guarantee that your computer will be assigned the same IP address When assigning a static IP address to your computer you should select an address that is outside the IP addresses assigned by the Cable Modem Router s DHCP server By default the DHCP Server assigns addresses from 192 168 0 10 to 192 168 0 244 We recommend using 192 168 0 2 as the static IP address for your computer ...

Page 71: ...e IP address are set automatically from the Cable Modem Router IP address Enable To activate the IP address filter you must also check the Enable box and click Apply You can disable this filter while retaining the addresses you entered for later use MAC Filtering The MAC Filtering page allows you to configure MAC address filters in order to block Internet traffic to specific network devices on you...

Page 72: ...AC filter table by entering their MAC addresses into the Add MAC Address box and clicking the Add MAC Address button Internet traffic to and from each listed Address will be blocked The Mac Addresses of the computers attached to your network can be found in the DHCP Clients table To access the DHCP Clients table click on Basic on the menu bar then DHCP ...

Page 73: ...event PCs from sending outgoing TCP UDP traffic to the Internet from specific IP port numbers This can be configured using the Port Filtering page To access the Port Filtering page 1 Click Advanced in the menu bar 2 Then click the Port Filtering submenu Figure 19 shows an example of the menu and Table 11 describes the items you can select Figure 19 Example of Port Filtering Page ...

Page 74: ... traffic or just UDP or just TCP Forwarding The Forwarding page allows you to run a publicly accessible server from your LAN by specifying the mapping of TCP UDP ports to a local PC It allows incoming requests to specific port numbers to reach a web server FTP server mail server etc To access the Forwarding page 1 Click Advanced in the menu bar 2 Then click the Forwarding submenu 3 To add a new IP...

Page 75: ...Menu Option Option Description External IP Address Enter the External IP address of the device that you want to allow access to your network If you do not know the address you can leave this field blank Note The External IP Address is not the CM WAN IP address shown on the status page It is the address of the remote device External Start End Port Enter the range of port numbers start and end port ...

Page 76: ...mic triggers to specific devices on the LAN This allows for special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Port Triggers are similar to Port Forwarding except that they are not static ports held open all the time With ...

Page 77: ...ate the port trigger rules Table 15 Port Triggers Menu Option Option Description Trigger Range Start End Port Enter the trigger range starting and ending ports of the application for which you want to enable port triggering The application will send data from these ports Target Range Start End Port Enter the target range starting and ending ports to open for the same application The application wi...

Page 78: ...with port triggers If you have an application that won t run properly behind the NAT firewall you can configure it for unrestricted two way Internet access by defining it as a virtual DMZ host Adding a client to the DMZ may expose your local network to various security risks because the client is not protected so use this option as a last resort To access the DMZ Host page 1 Click Advanced in the ...

Page 79: ...The RIP Setup page allows you to configure RIP Router Information Protocol parameters RIP automatically identifies and uses the best known and quickest route to any given destination address to help reduce network congestion and delays RIP is a protocol that requires negotiation from both sides of the network e g both the Cable Modem Router and your service provider s CMTS Cable Modem Termination ...

Page 80: ...m RIP do the following this example uses BRCMV2 as the RIP Authentication Key and 1 as the Key ID To turn on RIP check the Enable box To turn on RIP MD5 Authentication and check the Enable box To specify a RIP MD5 Authentication Key String type BRCMV2 for this example key name a string value to match CMTS key name value To specify a RIP MD5 Auth Key ID type 1 key number a number to match the CMTS ...

Page 81: ...Authentication Key Enter the set of keys for your interface RIP Authentication Key ID Enter the ID to identify the key used to create the authentication data RIP Reporting Interval Enter the interval at which to update routing table RIP Destination IP Address Enter the destination IP address for RIP RIP Destination IP Subnet Mask Enter the subnet mask for the destination IP address ...

Page 82: ...c The Basic page allows you to configure the level of protection your firewall offers and also what type of attacks it should detect To access the Basic page 1 Click Firewall in the menu bar 2 Then click the Basic submenu Figure 24 shows an example of the menu and Table 15 describes the items you can select Figure 24 Example of Basic Page ...

Page 83: ...an be selected that will be sent to the SysLog server or emailed so that only the items of interest can be monitored Permitted connections blocked connections known Internet attack types and Cable Modem Router configuration events can also be logged The SysLog server must be on the same subnet as the Private LAN behind the Cable Modem Router typically 192 168 0 x To access the Event Log page 1 Cli...

Page 84: ...connection attempts Blocked Connections Enabling this feature causes the Cable Modem Router to report all blocked connection attempts Known Internet Attacks Enabling this feature causes the Cable Modem Router to report any known Internet attacks Product Configuration Events Enabling this feature causes the Cable Modem Router to report all configuration changes SysLog server Enter the address of yo...

Page 85: ...ccount you will send from SMTP Password Enter the password of the email account you will send from E mail Alerts Check to enable sending alert email when an attack is detected Below is a complete list of the capable SysLog server attack notification types and their format The generic format of sysLog messages for traffic or administration related events is MMM DD HH MM SS YYYY SYSLOG 0 Host HostIP...

Page 86: ...n the Basic Setup page Protocol Can be one of the following TCP UDP ICMP IGMP or OTHER In the case of OTHER the protocol type is displayed in parentheses For ICMP packets the ICMP type is displayed in parentheses SourceIP The IP address of the originator of the session packet SourcePort The source port at the originator DestIP The IP address of the recipient of the session packet DestPort The dest...

Page 87: ... made to login to the user interface and access was denied because the username and or password was incorrect SUCCESS User interface login An attempt was made to login to the user interface and access was allowed ALLOW User interface access request An HTTP GET or POST request was made by an authenticated user to the user interface DENY Inbound or outbound internet attack name attack A known intern...

Page 88: ...e Time Of Day established The system established the current system time via the DOCSIS cable modem registration process The system time is used by the firewall to timestamp events Public Network Interface up IP address x x x x The firewall successfully obtained an IP address for the public network WAN interface via DHCP This process takes place after the cable modem registration process successfu...

Page 89: ...may access will be defined by the policy that you assigned to that user A user profile may optionally be applied to a specific computer so that no login is required for users of that computer Basic This Basic Setup page allows you to configure rules which block certain Internet content and certain Web sites An override password and access duration timer allows user override of the content filter s...

Page 90: ...90 Figure 26 Example of Basic Page ...

Page 91: ...t you have created Select the policy you want to define or edit Blocked Domain List Type the domain name and add this domain to be blocked item and tied to a particular rule name Blocked Domain feature can be time constrained to certain parts of the day or night via the settings from the Parental Control ToD Filter page Allowed Domain List Type the domain name and add this domain to be exclusively...

Page 92: ...trol in the menu bar 2 Then click the User Setup submenu Figure 27 shows an example of the menu and Table 20 describes the items you can select Note Always remember to click on the appropriate Apply Add or Remote button to store and activate the settings Figure 27 Example of User Setup Page Table 22 User Setup Menu Option Option Description User Configuration Enter a user name e g Mom Dad Bro Sis ...

Page 93: ...Session Duration Enter the session duration time to limit this user s Internet access time Inactivity Time Configure the inactivity timeout for this user to re login If there is no Internet activity for the specified amount of time in minutes the user must login again to continue using the Internet When all above information has been entered click the Apply button to activate these settings Repeat...

Page 94: ...public Internet traffic for entire days or for specific time periods within each day You can combine these policies in any way you want To access the ToD Filter page 1 Click Parental Control in the menu bar 2 Then click the ToD Filter submenu Figure 28 shows an example of the menu and Table 21 describes the items you can select Note Always remember to click on the appropriate Apply Add or Remote b...

Page 95: ...ck enable if you want to block specific ports Port Start This is first port you want to block Port End This is the end of the range of ports you want to block If you only want to block one port enter the port number in both the start and end fields Example of Time to Block create and apply two time policies to allow access Mon Fri 7 00pm 9 00pm Time Policy Name Days to Block Time to Block Weekday ...

Page 96: ...etects that the URL falls in a category that is blocked To access the Event Log page 1 Click Parental Control in the menu bar 2 Then click the Event Log submenu Figure 29 shows an example of the menu Figure 29 Example of Event Log Page ...

Page 97: ...Modem Router has been preconfigured to support wireless connections without any further configuration Please see Chapter 3 Connecting Other Devices to your Cable Modem Router for details Most users will not need to read this chapter Radio The Radio page allows you to modify wireless settings To access the Radio page 1 Click Wireless in the menu bar 2 Then click the Radio submenu Figure 30 shows an...

Page 98: ...t to avoid interference with neighboring devices Bandwidth Specify radio frequency bandwidth either 20MHz single or 40MHz dual channel that the Cable Modem Router will use if 802 11n mode is configured as Automatic and the Control Channel is configured as Automatic Sideband for Control Channel 40 MHz only You may select Sideband and the secondary extension channels if your Cable Modem Router is op...

Page 99: ...settings Table 25 Country Extension Channel List Control Channel Sideband for Control Channel Extension Channel US Channel 1 7 Lower Channel Number 4 US Channel 5 11 Upper Channel Number 4 Example 1 If your control channel is set to 1 the extension channel will be transmitted on channel 5 The total bandwidth of the signals on channel 1 and 5 equals 40 MHz Example 2 If your control channel is set t...

Page 100: ...and VHT Most users will leave this None Client Isolate Prevents wireless clients on your network from communicating with other wireless clients WPA Wi Fi Protected Access WPA offers stronger encryption than WEP Enable WPA alone if you have a RADIUS server unlikely for most home users otherwise WPA PSK WPA PSK Offers stronger encryption than WEP When enabled you must also enter a Pre Shared Key tha...

Page 101: ...ally Set to zero to disable periodic rekeying WPA WPA2 Re auth Interval Interval in seconds at which the Cable Modem Router if using WPA PSK key management or RADIUS server if using WPA key management sends a new group key out to all clients The re keying process is the WPA equivalent of automatically changing the WEP key for an AP and all stations in a WLAN on a periodic basis WEP Encryption WEP ...

Page 102: ...figure a guest network A guest network is a small section of an organization s computer network designed for use by temporary visitors This guest network often provides full Internet connectivity but it also strictly limits access to any internal intranet Web sites or files Traditionally you needed to use different APs to configure different Basic Service Sets BSSs Your Cable Modem Router supports...

Page 103: ...103 Figure 32 Example of Guest Network Page ...

Page 104: ...ise use WPA2 PSK WPA2 PSK Offers state of the art security When enabled you must also enter a Pre Shared Key that will by used by all wireless clients to access the wireless network WPA WPA2 Encryption Select Enable to use WPA WPA2 encryption Most users should leave the default settings of TKIP AES WPA Pre Shared Key Enter a 8 63 ASCII character string if you have enabled WPA PSK or WPA2 PSK RADIU...

Page 105: ...ne of the four pre defined keys as the current network key PassPhase Enter a word or group of printable characters and click Generate WEP keys to generate WEP encryption key These characters are case sensitive Generate WEP Keys Click to generate 4 WEP keys automatically Guest LAN Settings Select LAN for existing LAN same as Primary Network or GUEST to create a Virtual LAN IP Address Enter the IP a...

Page 106: ...ttings Most users will have no need to change these settings To access the Advanced page 1 Click Wireless in the menu bar 2 Then click the Advanced submenu Figure 33 shows an example of the menu and Table 26 describes the items you can select Figure 33 Example of Advanced Page ...

Page 107: ... the rate at which multicast packets are transmitted and received on your wireless network Multicast packets are used to send a single message to a set of recipients in a defined group Teleconferencing videoconferencing and group email are some examples of multicast applications Specifying a high multicast rate may improve performance of multicast features The rates are in Mbps You can select Auto...

Page 108: ...ting can regulate your wireless network if you experience any inconsistent data flow Make only minor adjustments to the default value of 2347 Wireless Multicast Forwarding WMF Enable or disable Multicasting over the wireless network Access Control This page allows you to control which wireless clients can access your wireless network It also provides information about wireless clients connected to...

Page 109: ... amount of time elapsed since data was transmitted to or received from the client WMM Wi Fi Multimedia The WMM page allows you to configure WMM Wi Fi Multimedia feature WMM is a subset of the 802 11e wireless LAN WLAN specification that enhances quality of service QoS on a network by prioritizing data packets according to their categories WMM enhances QoS at the wireless driver level It provides a...

Page 110: ...110 Figure 35 Example of WMM Page ...

Page 111: ...l is enforced for the Access Categories Discard Oldest First Specify the discard policy for the queues On discards the oldest first and Off discards the newest first EDCA STA Parameters Specifies the transmit parameters for traffic transmitted from the STA station to the AP for the four Access Categories AC Best Effort AC_BE Background AC_BK Video AC_VI and Voice AC_VO Transmit parameters include ...

Page 112: ...e Table 31 Bridging Menu Option Option Description Wireless Bridging Select to enable or disable wireless bridging Remote Bridges Table of remote bridge MAC addresses authorized to establish a wireless bridge Up to 4 remote bridges may be connected Typically you will also have to enter your AP s MAC address on the remote bridge The Cable Modem Router s wireless MAC address can be found on the Wire...

Page 113: ...he menu bar 4 Then click the Media submenu Figure 37 Example of Media Page shows an example of the menu and Table 32 Media Options describes the items you can select Figure 37 Example of Media Page Table 32 Media Options Option Description Band Steering Not applicable to this product Airtime If a 802 11g or 802 11b client connects to the Cable Modem Router ...

Page 114: ...ve this setting disabled Traffic Scheduler When wireless network is congested the traffic scheduler will control access to the wireless queue when it reaches over capacity Exhausted Buffer Order Scheduling EBOS This setting is only enabled when the traffic scheduler is enabled EBOS will allow the first service link priority in sending traffic ...

Page 115: ...etween nodes are carried by open connections or virtual circuits within some larger network e g the Internet as opposed to by physical wires as in a traditional private network A VPN can be used to separate the traffic of different user communities over an underlying network with strong security features To access the Basic page 1 Click VPN in the menu bar 2 Then click the Basic submenu Figure 38 ...

Page 116: ...shed in two phases Each phase establishes a security association SA a contract indicating what security parameters Cable Modem Router and the remote IPSec Cable Modem Router will use The first phase establishes an Internet Key Exchange IKE SA between the Cable Modem Router and the remote IPSec Cable Modem Router The second phase uses the IKE SA to securely establish an IPSec SA through which the C...

Page 117: ...an be employed to ensure integrity This type of implementation does not protect the information from dissemination but will allow for verification of the integrity of the information and authentication of the originator ESP Encapsulating Security Payload Protocol The ESP protocol RFC 2406 provides encryption as well as the services offered by AH ESP authenticating properties are limited compared t...

Page 118: ...118 Figure 39 Example of IPSec Page ...

Page 119: ...dress Identity Enter the value corresponding to the selected identity type Remote Endpoint Settings Record the parameters of the network on which the peer VPN is located Address Group Type Define the local address type Select IP Subnet to protect the whole subnet select Single IP address to protect a single PC select IP address range to protect several PCs Subnet Enter the subnet for address group...

Page 120: ...ocessing power resulting in increased latency and decreased throughput AES AES Advanced Encryption Standard is a newer method of data encryption that also uses a secret key This implementation of AES applies a 128 bit key to 128 bit blocks of data AES is faster than 3DES Here you have the choice of AES 128 AES 192 and AES 256 Phase 1 Authentication Select the hash algorithm used to authenticate pa...

Page 121: ...e you have the choice of AES 128 AES 192 and AES 256 Phase 2 Authentication Select the hash algorithm used to authenticate packet data in the IKE SA SHA1 is generally considered stronger than MD5 but it is also slower Phase 2 SA Lifetime In this field define the length of time before an IPSec SA automatically renegotiates This value may range from 120 to 86400 seconds Key Management Select to use ...

Page 122: ...m Router to periodically detect if the remote IPSec Cable Modem Router is available or not Manual Encryption Key If Manual mode is selected in the Key Management field enter a 16 hexadecimal digits manual encryption key for encryption Manual Authentication Key Enter a 32 hexadecimal digit unique authentication key to be used by IPSec Inbound SPI Enter a unique SPI Security Parameter Index for inbo...

Page 123: ...123 Figure 40 Example of L2TP PPTP Page ...

Page 124: ...on MPPE is used to enhance the confidentiality of PPP encapsulated packets It uses the RSA RC4 encryption algorithm Username Enter the user name for the L2TP or PPTP tunneling Password Enter the password for the L2TP or PPTP tunneling Confirm Password Re enter to confirm the password User List Show the existing user list L2TP Server Preshared Phrase Enter a key Pre Shared key for authentication Th...

Page 125: ...25 Figure 41 Example of Event Log Page Table 36 Event Log Menu Option Option Description Time Shows the local time mapping to a certain log event Description Shows detailed information of a VPN event log ...

Page 126: ...tached USB hard drive to any DNLA connected TV game console or media player Basic Setting This page allows you to enable USB devices to be used as shared storage devices and to enable the DLNA Media Server To access the Basic page 1 Click USB in the menu bar 2 Then click the USB Basic submenu Figure 42 Example of Basic Page shows an example of the menu and Table 37 Basic Menu Option describes the ...

Page 127: ...o if you do not want USB devices to be used as shared storage Enable the Media Server DLNA Select Yes to enable the Media server to stream video or music and to view photos on a DLNA compatible device Select No to disable the Media Server Approved Devices This page allows you to add and remove USB storage devices to your Cable Modem Router gateway This page also displays a list of approved devices...

Page 128: ...port Approved Select to allow only approved USB devices to connect to the USB port None Select to prevent any USB devices from connecting to the USB port Available USB Device Displays the USB devices that the residential gateway supports The following data is shown for each device Volume Name Name of the device Manufacturer Manufacturer of the USB device Free Space Free space remaining on the USB ...

Page 129: ...uter Refresh List Updates the data in the Approved Devices list to display any changes in status or if a device was added or removed Safely Remove Device Safely unmounts any selected USB device This is recommended before unplugging the USB device from the Cable Modem Router Storage Basic This page shows you the status of the folders on your USB devices that are shared over the network To access th...

Page 130: ...users on your network otherwise select Only share specified folders to limit access to only the data you allow Shared Network Folders Displays the USB devices that the residential gateway supports The following data is shown for each device Share Name Name given to the shared folder Device The device the shared folder resides on Folder Name of the folder to be shared Read Access Indicates whether ...

Page 131: ...teps 1 Click on Create Network Folder 2 Select the USB device you are creating the folder on 3 Next to Share Name enter a name to call the folder 4 Select if you want to only allow admin read and write access to the folder By selecting admin access you prevent any users on your network form editing or deleting any files in the folder 5 Enter the name of the Folder 6 Click Apply Figure 45 Example o...

Page 132: ...sword When you create a folder you have the option of allowing only admin access to the folder The Admin Name and Password are entered to gain access to the folder By default the Admin name is admin and the password is zoom Available Network Folders Displays the USB devices that the Cable Modem Router supports The following data is shown for each device Share Name Name given to the shared folder D...

Page 133: ...software PCs tablets smartphones Xbox 360 Xbox One PS3 and some TVs are devices that can be used as DLNA or UPnP compatible devices Note that Tablets and Smartphones usually require you to install a DLNA compatible app to work with a media server To access the Media Server page 1 Click USB in the menu bar 2 Then click the Media Server submenu Figure 46 Example of Media Server page shows an example...

Page 134: ...nabled allows DLNA UPnP compatible devices to connect to your Cable Modem Router and play various media files Select Disabled if you do not want to be able to play media files over your network Media Server Name This is the name of the media server that your DLNA UPnP compatible device will connect to By default the name is Zoom DMS ...

Page 135: ...the Video column select the file types you want to be able to play and click Selected If you want to be able to play all file types select All Video All Video will select all video formats shown After selecting which file types click Apply Scan Settings then click on Scan Now Scanning may take several minutes depending on the size of your USB drive The Scanning Status field at the top of the page ...

Page 136: ...th ends If you are using wireless check that your wireless connection is functioning correctly Check the section below I am having trouble connecting my computer or other device wirelessly to the Cable Modem Router Power off your modem router for at least 10 seconds and then power it back on Restart your computer or other devices connected to the Cable Modem Router This ensures that they receive a...

Page 137: ...it isn t contact your cable service provider There may be a bad connection to the cable to your home or location Check with your cable service provider to make sure that your cable data service is available and running In some cases the cable signal may be weak or noisy If possible see if the cable modem router works better when it s connected as near as possible to where the coaxial cable comes i...

Page 138: ...ettings either the default settings or some new settings you made Check the signal strength of your wireless connection Most wireless adapters have some type of signal strength meter that shows how strong your wireless signal is Windows users click the Wireless icon in your system tray to check signal strength If your signal strength is not strong enough try reorienting the antennas on the Cable M...

Page 139: ...ult settings as discussed above Refer to your computer s or other device s documentation if necessary Problem I followed the instructions for connecting the Modem Router and entered http 192 168 0 1 in my web browser s address bar but I cannot access the Modem Router The Logon page does not appear Solution Try the following Verify that power is on to the Modem Router and that the Ethernet cable is...

Page 140: ...age will come up with the Network Name SSID and WPA Pre Shared Key wireless password shown Problem What if I m told that Model 5354 Cable Modem Router isn t approved for my cable modem service Solution This product has been certified by CableLabs the cable service provider s primary test lab However some cable service providers have their own certification process To see whether model 5354 is cert...

Page 141: ...rt options available from Zoom Please go to www zoomtel com techsupport From here you can register your router and or contact our technical support experts and or use our intelligent database SmartFactstm and or get warranty information US 617 753 0963 UK London 44 2033180660 UK Manchester 44 1618840074 ...

Page 142: ... reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experi...

Page 143: ...me specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user Note to CATV System Installer This reminder is provided to call the CATV systems installer s attention to Section 820 93 of the National Electric Code which provide guideline for proper grou...

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