Cisco DPC2203 User Manual Download

Page: 1 / 58

October 2006

DPC2203 and EPC2203 VOIP Cable Modem
User's Guide

In This Document



IMPORTANT SAFETY INFORMATION ................................................................ 2



FCC Compliance ......................................................................................................... 7



What's In the Carton? ............................................................................................... 10



Front Panel Description ........................................................................................... 12



Back Panel Description ............................................................................................. 14



Where Is the Best Location for My Cable Modem? .............................................. 16



What Are the System Requirements for Internet Service? .................................. 17



How Do I Set Up My High-Speed Internet Access Account? ............................. 18



How Do I Connect My Devices to Use the Internet? ........................................... 19



How Do I Configure TCP/IP Protocol? ................................................................. 21



How Do I Install USB Drivers? ............................................................................... 24



What Are the Requirements for Ethernet Network Devices? ............................. 26



How Do I Select and Place Ethernet Network Devices? ..................................... 27



How Do I Connect Ethernet Network Devices? ................................................... 28



What Are the Requirements for USB Network Devices? .................................... 30



How Do I Select and Place USB Network Devices? ............................................. 31



How Do I Connect USB Network Devices? .......................................................... 32



How Do I Troubleshoot My Internet Service Installation? ................................. 34



How Do I Use My Modem for Telephone Service? ............................................. 36



Where Do I Place My Modem for Telephone Service? ........................................ 37



What Are the Requirements for Telephone Service? ........................................... 38



How Do I Install the Modem for Telephone Service? .......................................... 39



Telephone Service Frequently Asked Questions .................................................. 42



Having Difficulty? .................................................................................................... 44



Tips for Improved Performance ............................................................................. 46



How Do I Maintain the Battery (Optional Model Only) ..................................... 47



How Do I Mount the Modem on a Wall? (Optional) ........................................... 50



Front Panel LED Status Indicator Functions ......................................................... 53



Notices ........................................................................................................................ 55

Summary of Contents for DPC2203

Page 1: ...o I Select and Place Ethernet Network Devices 27 How Do I Connect Ethernet Network Devices 28 What Are the Requirements for USB Network Devices 30 How Do I Select and Place USB Network Devices 31 How Do I Connect USB Network Devices 32 How Do I Troubleshoot My Internet Service Installation 34 How Do I Use My Modem for Telephone Service 36 Where Do I Place My Modem for Telephone Service 37 What Are...

Page 2: ...20060608SICM EN HeedAll Warnings Adhere to all warnings on the product and in the operating instructions Read Retain and Follow These Instructions Carefully read all safety and operating instructions before operating this product Follow all operating instructions that accompany this product Retain the instructions for future use Give particular attention to all safety precautions Comply with Warni...

Page 3: ...ow these safety guidelines to properly ground this product For a 3 prong plug consists of two blades and a third grounding prong insert the plug into a grounded mains 3 prong outlet Note This plug fits only one way The grounding prong is provided for your safety If you are unable to insert this plug fully into the outlet contact your electrician to replace your obsolete outlet For a 2 prong plug c...

Page 4: ...lock any ventilation openings Install in accordance with the manufacturer s instructions Do not place this apparatus on a bed sofa rug or similar surface Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides prope...

Page 5: ... as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not expose this product to liquids or moisture Do not place this product on a wet surface Do not spill liquids on or near this product Do not use this product near water such as a bathtub washbowl sink or laundry tub in a wet basement or near a swimming pool Accessories Warnings WARNING ...

Page 6: ...sture The apparatus does not operate normally The apparatus has been dropped Checking Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Lightning For added protection unplug this apparatus during lightning storms or when unused for long periods of time In additio...

Page 7: ...experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are ...

Page 8: ...em offers the following outstanding benefits and features Includes an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Includes 10 100BaseT Ethernet and USB ports to provide connectivity for hi...

Page 9: ...mpact design that allows for vertical horizontal or wall mount placement Allows automatic software upgrades by your service provider Includes one or two optional internal Lithium Ion cartridge style batteries for convenient and long lasting backup power ...

Page 10: ...d The carton contains the following items One DPC2203 or EPC2203 VoIP Cable Modem Optional battery model One AC power adapter with power cord One Ethernet cable CAT5 RJ 45 One USB cable One CD ROM containing the user s guide and the USB drivers One or two Lithium Ion cartridge batteries not provided with all models If any of these items are missing or damaged please contact your service provider f...

Page 11: ...connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless home gateway Cables and other equipment needed for telephone service must be purchased separately Contact your service provider to inquire about the equipment and cables you need for telephone service ...

Page 12: ... modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to indicate that an ...

Page 13: ...ate continuously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery power without AC power optional model only Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed ...

Page 14: ...he Ethernet and USB ports are connected to your PC at the same time 1 POWER Connects the cable modem to the AC power supply that is provided with your cable modem CAUTION Avoid damage to your equipment Only use the AC power adapter that is provided with your cable modem 2 TEL 1 TEL 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 3 ETHERNET RJ 45 ...

Page 15: ... resets the device to factory default values and reboots the EMTA CAUTION The Reboot EMTA button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any cable modem settings you have selected 6 CABLE F Connector connects to an active signal from your service provider ...

Page 16: ...before you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC with...

Page 17: ...em Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed An active 10 10...

Page 18: ...information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these ...

Page 19: ...et devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking option...

Page 20: ...a VCR 4 Insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status...

Page 21: ...s the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and...

Page 22: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Page 23: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 24: ...nsert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and t...

Page 25: ... installed on your PC and your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 44 If you still cannot access the Internet contact your service provider for further assistance Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until th...

Page 26: ...mance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs is 382 feet 100 meters...

Page 27: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet network d...

Page 28: ...ardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow the connection steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before ...

Page 29: ...set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The cable modem is ready for use when the ONLINE LED statu...

Page 30: ...or other USB device to the USB port on the EMTA WhatAre the Wiring Requirements Cisco recommends that you use the USB 1 1 cable provided with your modem Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How Do I Install USB Drivers on page 24 for information on installing USB drivers ...

Page 31: ...etwork devices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running USB cable to the USB ...

Page 32: ...azardous electrical voltages can be present on any connected wiring USB wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting y...

Page 33: ...l a USB hub 4 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search...

Page 34: ...led on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP S...

Page 35: ...r at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the ...

Page 36: ...r to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information The serial number of th...

Page 37: ...s of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet See How Do I Install the Modem for Telephone Service on page 39 for further instru...

Page 38: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 39: ...telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous electric...

Page 40: ...ently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The use of telephones that require electrical connections to other RJ 11 pins requires an adapter 2 After all telephone connections are complete insert the AC power cord into the power connector on ...

Page 41: ... each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the front panel of the cable modem illuminate when telephony service is enabled The TEL 1 or the TEL 2 LED status indicators on the front panel of the cable modem blink when the attached device ...

Page 42: ...er configuration of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Internet ser...

Page 43: ... at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Page 44: ...o use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the softwar...

Page 45: ...of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection The modem works...

Page 46: ...t it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 24 if you are using the USB connection Verify that you have called your service provider and gi...

Page 47: ...lly as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for each battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the batteries follow the procedures found in Removing and Replacing the Batte...

Page 48: ...he modem over 2 Gently release the latch to open the battery cover and gain access to the battery compartment 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment Important It can take as long as 24 hours for the battery to charge fully 4 Insert a new battery into the battery compartment 5 Close the battery compartment...

Page 49: ...access to the battery compartment 2 Slide the battery lock upward toward the front panel LEDs to disengage the battery lock 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment Note Dispose of the battery in accordance with local regulations and instructions from your service provider 4 Insert a new battery into the ba...

Page 50: ...on all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the fo...

Page 51: ...4012160 Rev C 51 How Do I Mount the Modem on a Wall Optional Mount the modem as shown in the following illustration ...

Page 52: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 53: ...nel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Powe r Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blink ing On Blinking On On On On On 3 US Blink ing On Off Off Blinking On On On 4 ONLINE Blink ing On Off Off Off Of...

Page 54: ...s connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports NOTE With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being ...

Page 55: ... any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2006 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America I...

Page 56: ...tion of this firmware or any portion of it without express written consent is prohibited FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To maintain compliance with the FCC RF exposure guidelines this equipment should be installed and operated with minimum distance of at least 7 8 in 20cm from all persons ...

Page 57: ...rvices for assistance Follow the menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently ...

Page 58: ...es various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2006 2012 Cisco and or its affiliates All rights reserved May 2012 Printed in USA Part Number 4012160 Rev C ...

Search results

Summary of Contents for DPC2203

Reviews:

Related manuals for DPC2203

Brands by name

Popular brands

Cisco DPC2203, User Manual

Search results

Summary of Contents for DPC2203

Reviews:

Related manuals for DPC2203

Brands by name

Popular brands