105
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
HOW TO FIX, WHAT TO DO
Coffee runs
out around
the edge
of the filter
holder
Filter holder is not inserted in the brew head
properly or is not tightened enough.
Ensure the holder is properly inserted in the brew
head unit and tightened home. See
Brewing
espresso
.
There are coffee particles around the filter rim. Clean the rim of the filter and wipe all coffee from
the brew head.
Brew head is dirty.
Wipe the brew head with a damp cloth.
Brew head is damaged.
Contact an authorised service center.
Rubber seal of the head is damaged or worn
out.
Contact an authorised service center.
Coffee does
not run
through
No water in the water tank.
Fill up the tank with water.
Water tank is not properly installed.
Press the tank down to ensure it sits properly.
Knob is set in another position, e.g.
.
Ensure the regulator knob is in
position.
Filter on the brew head may be blocked.
See
Descaling
.
Coffee filter is blocked. Coffee is ground too
finely or tamped too firmly.
Empty the filter and rinse it under running water.
Wipe the brew head with a cloth. Clear the holes
of the filter using the
grey
pin and re-fill with
coffee. Tamp less firmly.
Coffee filters
out in drops
Coffee is ground very finely or tamped too
firmly.
If you use very finely ground coffee, do not tamp
it too firmly.
The appliance is blocked with scale build-up.
See
Descaling
.
Espresso
does
not have
characteristic
foam
Coffee is stale or dry.
Use fresh coffee. After opening the coffee, ensure
it is stored in a tight container.
Coffee is not tamped firmly enough.
Tamp coffee more firmly.
Coffee is ground too coarsely.
Use properly ground coffee or change coffee
brand.
Not enough coffee in the filter.
See
Brewing espresso
.
through), next press button to switch the
appliance off.
●
Leave the espresso machine for about 10-15
minutes allowing the descaling agent to work.
●
Next press button . The espresso machine
will be switched on.
●
Turn the regulator knob to the espreso
position and allow the next portion of the
descaling solution to flow through the brew
head unit.
●
Take out the water tank from the appliance
and rinse it thoroughly under running water.
Check that all traces of the descaling solution
have been removed. Fill up the water tank
with clean water and replace it in the espresso
machine
(1) (2) (3) (4) (5)
.
●
Press button
to switch the espresso
machine on, turn the regulator knob to the
espresso
position. Run all the clean water
through the head. Repeat the process twice.
Warning
: Depending on the size of the
container under the brew head unit, it may be
necessary to empty it during the process.
●
When the process has finished, remove the
container from under the brew head and wipe
the whole brew head unit thoroughly.
●
Carefully install the rubber seal, the filter, and
the washer in the brew head, following their
disassembling procedure in reverse order.
Using a screwdriver, tighten the fastening
screw home.
●
Fill up the tank with fresh water and replace
it in the espresso machine. The appliance is
ready for further use.
GW13-023_v07