106
PROBLEM
POSSIBLE CAUSE
HOW TO FIX, WHAT TO DO
Holder
loosens
during
brewing
Coffee is tamped too firmly.
Tamp ground coffee less firmly.
Coffee is ground too finely.
Change to coarser coffee.
Filter holder does not sit firmly as it has not
been tightened firm enough.
Ensure coffee holder is placed correctly and
tightened home in the brew head.
See
Brewing espresso
.
There are coffee particles around the filter rim. Clean the rim of the filter and clean coffee from
the brew head.
Brew head is dirty.
Wipe the brew head with a damp cloth.
Brew head is damaged.
Contact an authorised service center.
Rubber seal of the brew head is damaged or
worn out.
Contact an authorised service center.
Coffee is too
cold
Cups, filter or filter head are cold.
Before brewing, pre-heat cups, filters and holder.
See
Brewing espresso
.
When making cappuccino or latte, milk is not
heated enough.
Check if milk is properly heated during frothing.
Do not let milk boil. See
Frothing milk
.
No steam
from steam
wand
Steam wand is blocked.
See
Maintenance and cleaning
.
Not enough
frothed milk
Milk is not fresh.
Check if milk is fresh.
Temperature of milk is too high.
Check that milk is properly cooled before use.
Jug.
To obtain best results when frothing, use the
stainless steel jug provided and cool it down or
rinse with cold water if possible.
Steam wand is blocked.
See
Maintenance and cleaning
.
Milk has been boiled.
Try again using fresh, cooled milk.
Uneven
distribution
of coffee into
cups
Uneven distribution or interrupted outflow of
coffee.
Check if coffee is evenly tamped and check if
anything obstructs the outlets in the head for
fixing the filter.
Damaged partition in filter holder.
Contact an authorised service center.
Espresso has
burnt taste
Coffee used is unsuitable.
Try other coffee brands.
Appliance was not rinsed after descaling.
Before brewing next coffee, rinse the appliance
with a tankfull of water, allow tank to empty
completely.
Pump makes
too much
noise
No water in water tank.
Fill up water tank with water.
Water tank is not properly inserted.
Check if water tank is properly inserted.
Appliance
does not
work
Filter in brew head may be blocked.
Take out filter head and clean brew head unit.
See
Maintenance and cleaning
.
Appliance is blocked with scale build-up.
See
Descaling
.
ECOLOGY – ENVIRONMENT PROTECTION
Each user can protect the natural
environment. It is neither difficult nor
expensive.
In order to do it: put the cardboard
packing into recycling paper
container; put the polyethylene (PE)
bags into container for plastic.
When worn out, dispose the appliance to
particular disposal centre, because of the
dangerous elements of this appliance, which can
be hazardous for natural environment.
Do not dispose the appliance with the
municipal waste!
The manufacturer does not accept any liability for any
damages resulting from unintended use or improper
handling.
The importer reserves his rights to modify the product
any time in order to adjust it to law regulations, norms,
directives, or due to construction, trade, aesthetic or
other reasons, without notifying in advance.
GW13-023_v07