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Xerox WorkCentre Pro 765, System Administrator Manual

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Troubleshooting

WorkCentre Pro 665/685/765/785

16-9

Paper Jam

If a paper jam occurs during a reception or copying operation, the
message “PAPER JAM XX” is displayed. If this occurs, follow the
procedure below.

The code number "XX" indicates the location where the paper jam
has occurred as shown in the table below.

If a paper jam occurs during a reception, the received documents are
automatically stored in memory. Once the paper jam is corrected, the
machine automatically prints the contents that were in memory.

See Chapter 4, “Loading Documents” for document specifications
and recommendations which can help avoid paper jams.

Code

Location

10

In the 1st Paper Tray

20

In the Optional 2nd Paper Tray

30

In the Optional 3rd Paper Tray

50

In the Optional Bypass Tray

80

In the paper feed area

90

In the paper exit area

Note:

The power can be left ON when clearing a paper jam.

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Summary of Contents for WorkCentre Pro 765

Page 1: ...XEROX WorkCentre Pro 665 685 765 785 System Administrator s Guide...

Page 2: ...ks of other companies are also acknowledged Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafte...

Page 3: ...Machine 2 1 Using the Menu Mode 2 1 Keys used in Menu Mode Operation 2 2 Menu Flow Map 2 4 Character Entries 2 7 Keys used to Enter Characters 2 7 Character Code Table 2 8 Entering Characters 2 9 Cor...

Page 4: ...rect ECM Default Setting 2 40 Long Original Setting 2 41 Bypass Tray Paper Size Setting 2 42 Redial Count and Interval Setting 2 43 Receive Interval 2 45 Resolution and Contrast Setting 2 46 Power Sav...

Page 5: ...Memory 3 8 Secure Receive 3 9 Automatic Secure Receive Setup 3 9 Manual Secure Receive 3 13 Printing the Stored Document in Secure Receive Mode 3 14 Discard Extra Setting 3 15 Chapter 4 Dialing Method...

Page 6: ...ion 5 10 Charge Codes 5 11 Cover Sheet 5 12 Cover Sheet Setup 5 13 Sending a Document with a Cover Sheet 5 14 Batching 5 16 Confirming a Transmission 5 17 One Time Fax Options 5 18 Number of Pages 5 1...

Page 7: ...obs 6 5 Chapter 7 Polling 7 1 Polling Communications 7 1 Storing a Document to be Polled 7 2 Storing a Document to be Polled in a Poll once Box 7 3 Storing a Document to be Polled in a Multi poll Box...

Page 8: ...an ITU T Sub Address 8 15 Transmitting a Document to an ITU T Sub Address 8 16 Polling a Document Using a Sub Address 8 17 Chapter 9 Reports 9 1 Setting Up Reports and Lists 9 1 Activity Report Setup...

Page 9: ...ity 13 1 Chapter 14 Internet FAX Functionality 14 1 Chapter 15 Using the ControlCentre 15 1 Setting up the WorkCentre 15 2 Setting the Machine Defaults 15 2 Setting up the Telephone Lines 15 3 Using t...

Page 10: ...ividual Fax Number to a One Touch Key 15 12 Assigning a Speed Dial or Group Dial Number to a One Touch Key15 14 Editing a One Touch Key Entry 15 14 Deleting One Touch Key Entries 15 15 Presetting a Sp...

Page 11: ...ettings File 15 26 Creating a New WorkCentre Settings File 15 26 Enabling Xerox personnel to perform remote tests 15 27 Setting up automatic supply ordering 15 27 Firmware Download 15 28 Chapter 16 Tr...

Page 12: ...Cleaning the Machine B 20 Cleaning the Cabinet and Ozone Filter B 20 Cleaning the Document Scanner B 21 Cleaning the Developer Assembly and the Surrounding Parts B 23 Cleaning the Charger Wire and th...

Page 13: ...al Compliance D 9 ENERGY STAR D 9 Environmental ChoiceM D 9 SWISS ENERGY 2000 D 9 Telecommunications Requirements D 10 European Fax Approvals and Certification D 10 FCC Regulations D 11 Send Header Re...

Page 14: ...xii WorkCentre Pro 665 685 765 785...

Page 15: ...of Contents Use the Table of Contents to find topics easily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s Guide Programming the Machine Chapter 2 De...

Page 16: ...each function Scan Functionality Chapter 11 Describes the TWAIN settings PCL Printing Functionality Chapter 12 This option will be made available soon Network Functionality Chapter 13 This option will...

Page 17: ...following sections Table of Contents Use the Table of Contents to find topics easily Introduction Chapter 1 Describes the information in this User s Guide and System Administrator s Guide Machine Requ...

Page 18: ...oubleshooting Chapter 5 Guides the user through problem solving and recommended corrective actions Environment Specifications A Provides the safety data coupler and Canadian certification information...

Page 19: ...de you may have to press a series of keys before arriving at the desired menu The resulting screen message for each step appears next to the series of keys pressed For example The procedure to enable...

Page 20: ...plements the text Notes are emphasized with italics The following is an example of a note The following are examples of a caution and a warning CAUTION Do not touch the green drum surface Touching the...

Page 21: ...dialing keys and setting machine defaults Using the Menu Mode Various functions of the WorkCentre are available by selecting menu items with the menu screen displayed on the Control Panel The menu us...

Page 22: ...s the Down arrow key to scroll down through the menu selections When the menu screen is displayed press the Left arrow key to display the preceding menu When entering characters use this key to move t...

Page 23: ...umbers Most Menu features are assigned a sequence number You can select the feature you wish to program quickly by pressing Menu and the sequence numbers Refer to the Menu Flow Map on the pages that f...

Page 24: ...Programming the Machine 2 4 WorkCentre Pro 665 685 765 785 Menu Flow Map...

Page 25: ...Programming the Machine WorkCentre Pro 665 685 765 785 2 5...

Page 26: ...Programming the Machine 2 6 WorkCentre Pro 665 685 765 785...

Page 27: ...information on entering characters refer to the character entry procedures later in this chapter Keys used to Enter Characters Key Function Moves the cursor to the left to delete change or add charac...

Page 28: ...ft column and the characters that correspond to each key in the right column To enter the special characters entry mode press Int l or key on the keyboard Pressing the alpha key displays the special c...

Page 29: ...ters Replacing Characters Input correct characters over the existing characters 1 Using the and arrow keys position the cursor at the character to be corrected 2 Enter the desired character Note You m...

Page 30: ...sor at the character to be deleted or at the point of insertion 2 Press The message Insert is displayed 3 To insert enter the correct character s To delete press Note If you are not in the insert mode...

Page 31: ...tion Keys located in the left of the Control Panel are programmed to perform some of the most frequently used features automatically Several of these keys use multi layered menus similar to the Menu M...

Page 32: ...Programming the Machine 2 12 WorkCentre Pro 665 685 765 785...

Page 33: ...lude many fax options to use during the communication Please read this section carefully and refer to the suggested chapters for detail feature descriptions Use the following list as an aid in plannin...

Page 34: ...machine to forward the document to a network user or to a ITU T mailbox This feature can also be used to poll store a document in a ITU T mailbox of remote compatible machines Refer to Attaching an I...

Page 35: ...bers 1 Press 2 Enter the desired Speed Dial number 1 999 3 Press Enter Menu item numbers may vary according to configurations Hint To print a list of all assigned Speed Dial numbers press See the User...

Page 36: ...d enter the fax telephone number max 128 digits you want to assign to the Speed Dial number then press Enter Hint You can enter a pause or charge code in the primary and alternate telephone numbers To...

Page 37: ...to assign to this Speed Dial To exit this option press and go to step 25 to complete the procedure To select Send later press and go to step 9 To select Confirm report press then go to step 11 To sele...

Page 38: ...transaction press To disable this option press 12 To add an additional option go to step 8 To exit press and go to step 25 to complete the procedure Listen to Dial 13 To enable the Listen to Dial opti...

Page 39: ...hen press Enter 19 To add a password to the sub address press to select PWD or to exit this option go to step 21 20 Enter the numeric remote sub address password then press Enter 21 To exit the sub ad...

Page 40: ...Dial Number to a One Touch key press the desired One Touch Key or to skip this step press Enter 26 To assign additional Speed Dial numbers repeat steps 2 26 27 When you have completed the Speed Dial a...

Page 41: ...r press To modify the number information press To retain the number information press Refer to the previous procedure Presetting Speed Dial Numbers to update the speed dial information 4 The Enter Spe...

Page 42: ...umber dialing function is not performed in Relay Polling or Mailbox communications To assign One Touch numbers 1 Press 2 Press the desired One Touch key Menu item numbers may vary according to configu...

Page 43: ...Numeric Keypad enter the remote fax telephone number max 128 digits then press Enter Hint You can enter a pause or charge code in the primary and alternate telephone numbers To enter a pause press th...

Page 44: ...ou want to assign to this One Touch To exit the Fax Option press and go to step 22 To select Send later press and go to step 8 To select Confirm report press then go to step 10 To select Listen to dia...

Page 45: ...to step 7 To exit press and go to step 22 Confirm Report 10 To print a confirmation report after each transaction press To disable this option press 11 To add an additional option go to step 7 To exi...

Page 46: ...o to step 22 Sub address 17 To skip this option press Go to step 21 To send a document to a sub address location press to select SUB To poll a document from a sub address location press to select SEP...

Page 47: ...n additional option go to step 7 To exit press and go to step 25 Line Selection 23 To select either line press To select Line 1 press To select Line 2 press 24 To add an additional option go to step7...

Page 48: ...modify or delete a One Touch number 1 Press 2 Press the One Touch key you want to modify or delete 3 To delete the One Touch number press To modify the number information press To retain the key assi...

Page 49: ...ted and comments on each of the fields To preset numbers to a group 1 Press Menu item numbers may vary according to configurations Hint To print the Group Phonebook press Fields Comments Group Number...

Page 50: ...ouch number you want to include in this Group or enter the Speed Dial number and press Enter 6 Repeat step 5 to enter additional numbers 7 When you entered each number you want to include in this grou...

Page 51: ...ate transmissions to different locations If a number is busy the machine dials the rest of the numbers before returning to the busy number To preset a group see Presetting Group Numbers in this Chapte...

Page 52: ...e number of the Group you want to delete or modify then press Enter 3 Select the Change option To delete this group press To modify this group press Refer to Presetting Group Numbers if necessary To e...

Page 53: ...he Machine WorkCentre Pro 665 685 765 785 2 33 Filling out the One Touch Label As you assign phone numbers to the One Touch keys use a pencil to fill in the location name on the One Touch Label One To...

Page 54: ...perform any modifications it is used as a Supervisory master key The Master Code department number is preset to 01 by the WorkCentre The individual Department Codes are used to access and operate the...

Page 55: ...the Department Code the following is displayed To recover the Department Code already being set press 1 To set a new Department Code press 2 Note If the Master Number is assigned go to step 6 to set...

Page 56: ...press Enter 5 The Master Department Code entry is completed To setup individual Department Codes go to step 6 To exit this feature press Stop 6 Enter a number between 2 and 99 to assign to this Depart...

Page 57: ...ng the Numeric Keypad enter the 5 digit Department Code to assign to this Department then press Enter 9 The Department Code entry is completed To set additional Department codes repeat steps 6 through...

Page 58: ...artment codes To add or change the Department Code settings 1 From the Enter dept code screen enter the Master Department Code then press Enter 2 Press 3 Select the Dept Code option To add or change D...

Page 59: ...s procedure 5 Enter the Department number to change then press Enter After 2 seconds 6 To delete this Dept code press To modify this Dept code press To exit without changing this Dept code press 7 Mod...

Page 60: ...ure cannot be accessed if a document is stored in memory Both the sender and the receiver must have the ECM feature to perform ECM communications Communication time is longer when transmissions are af...

Page 61: ...To select 1m press To select Any length press 3 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Menu item numbers may vary according to configurations 1 M Allows...

Page 62: ...envelopes or labels 2 Adjust the paper guides to the paper size Note You can load up to 100 sheets of paper 80gsm 20 lbs in the Bypass Tray You can print the following paper sizes from the Bypass Tra...

Page 63: ...The redial interval range is from 1 to 15 minutes and the number of redials can be set between 0 and 14 attempts If the Resend Stored Fax feature is active and the machine exceeds the number of redia...

Page 64: ...If you selected press Exit or Stop to return to the Standby Mode or enter 06 to go to redials screen again 5 If you selected use the Numeric Keypad to enter the number of times you want the machine t...

Page 65: ...ecutively from the same phone line The interval set by this procedure is inserted after every fourth transmission 1 Press 2 Using the Numeric Keypad enter the number of minutes you want the machine to...

Page 66: ...on Description Standard Use for sending normal text and graphics Selected when Resolution LED is off Fine Use for documents with small characters newspaper print etc Superfine Use for documents contai...

Page 67: ...lect Fine press To select Superfine press 3 Select the Contrast To select Normal press To select Darken press To select Lighten press 4 The menu selection screen redisplays Press Exit or Stop to retur...

Page 68: ...ime period Manual Mode Enters the Power Saver Mode when the Power Save key on the control panel is pressed If the machine is in the Standby Mode when the Power Save key is pressed it enters the Power...

Page 69: ...elect the default for the Printer Power Save mode Printer Power Save Turns the printer heater off to save power consumption Press Select the Manual mode press Then go to Step 4 To enable the Printer P...

Page 70: ...and report printing can be set Five density levels are available from 2 lighter print to 2 darker print 1 Press 2 Using or keys select the print density then press Enter 3 The menu selection screen r...

Page 71: ...ok Refuse Junk Mail is effective only on incoming calls in the Auto Receive Mode See Setting the Answer Mode in chapter 3 To enable the Refuse Junk Mail feature 1 Press 2 Select the Refuse Junk Mail o...

Page 72: ...To adjust the Ringer volume 1 Press 2 Using the Numeric Keypad enter the Ringer Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the Sta...

Page 73: ...h To adjust the Alarm volume 1 Press 2 Using the Numeric Keypad enter the Alarm Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the Stan...

Page 74: ...To adjust the Key Touch volume 1 Press 2 Using the Numeric Keypad enter the Key Touch Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to th...

Page 75: ...To adjust the Monitor volume 1 Press 2 Using the Numeric Keypad enter the Monitor Volume setting from 0 7 then press Enter 3 The menu selection screen redisplays Press Exit or Stop to return to the St...

Page 76: ...pages when the memory becomes full during scanning To set the Send After Scan default mode 1 Press 2 To disable Send After Scan press then go to step 4 To enable Send After Scan press then go to step...

Page 77: ...e center to perform diagnostic tests on your machine There are three Remote Access selections Always On One Time Access and Always Off 1 Press To select On press To select Off press 2 The menu selecti...

Page 78: ...in memory There are two Download selections No Job in Memory and Any Time 1 Press To download the firmware when there is no job in memory press To download the firmware at anytime press 2 The menu sel...

Page 79: ...machine to retrieve information You should advise the Xerox authorized service persons of the password in order to do this There are two RDC Password selections Set RDC Password and Password 1 Press T...

Page 80: ...sent out to order more supplies Drum and Toner when you select On Setting up Auto supply ordering details is described in Appendix A 1 Press To select On press To select Off press 2 The menu selectio...

Page 81: ...rator Page feature for Fax Copy and PC Print in sequence 1 Press 2 Select the Fax Separator Page option To enable the Fax Separator Page feature press To disable the Fax Separator Page feature press F...

Page 82: ...the Copy Separator Page feature press 4 Select the PC Print Separator Page option To enable the PC Print Separator Page feature press To disable the PC Print Separator Page feature press 5 The menu se...

Page 83: ...feature for a single operation refer to Listen to Dial in chapter 5 To set the Line Monitor feature 1 Press 2 Select the Line Monitor option To enable the Line Monitor feature press To disable the Li...

Page 84: ...Programming the Machine 2 64 WorkCentre Pro 665 685 765 785...

Page 85: ...use only Upon receiving a call the machine answers and receives a document automatically Manual Receive Use when the machine is connected to a line that is primarily used for voice Upon receiving an i...

Page 86: ...er Mode is Auto Setting the Answer Mode Line 1 When the answer mode is set to auto receive the machine automatically answers and receives incoming fax calls Use the Auto Answer mode if you have a dedi...

Page 87: ...er Mode for Line 2 is set to Send and Receive a transmission is usually connected through line 2 If line 2 is busy line 1 will be used A manual line selection can be made to override the default setti...

Page 88: ...hen press Stop to return to the Standby mode To set a specified time period for receiving documents on line 2 press 3 Using the Numeric Keypad enter the time period you want to receive documents on li...

Page 89: ...This feature is not available in all markets To use this feature the machine must be set to Manual Answer Refer to Setting the Answer Mode Line 1 earlier in this chapter To receive manually 1 When th...

Page 90: ...first page on top of the stack in the output tray To enable the Collate fax function 1 Press Modes and Features Description Collate Fax When enabled received documents are collated with the last page...

Page 91: ...this feature is set to On and letter A4 size copy paper is installed the WorkCentre reduces longer size documents to fit on the paper If Off is selected the longer size document prints on 2 pages To s...

Page 92: ...isplays when you have documents stored in memory The machine automatically prints when the problem is corrected If the memory becomes full while the machine is receiving a document the machine termina...

Page 93: ...documents are received to memory during the specified time then automatically printed at the end of the time period In addition to the Automatic Secure Receive feature you can manually enable the mach...

Page 94: ...ode or your existing security code then press Enter 4 To enable or disable the Secure Receive feature press The menu selection screen redisplays Note If you enter an existing code the Enter new code s...

Page 95: ...e Secure Receive Mode and designate the time period to receive private documents press 7 Enter the time period during which you want the WorkCentre to receive Secure documents each day then press Ente...

Page 96: ...to the Standby Mode To select the days of the week that the WorkCentre uses Secure Receive for documents at the specified time period press 9 Select the Secure Receive option for this day To enable th...

Page 97: ...ure Receive Setup you can enforce the mode at any time even outside of the time period specified in Automatic Secure Receive Setup To manually enforce Secure Receive Mode 1 Press 2 To start the Secure...

Page 98: ...an immediately print the stored documents To print all received documents 1 Press 2 To print all documents press 3 Enter your 4 digit security code and press Enter The machine prints all documents rec...

Page 99: ...e scanners that are slight slipping to fit the image on one page This feature not allowed in all markets In some cases the lower part of the document data may be lost To set the Discard Extra selectio...

Page 100: ...Receiving Documents 3 16 WorkCentre Pro 665 685 765 785 Notes...

Page 101: ...ds Each dialing method can be used for fax transmissions polling receptions or telephone calling operations A basic transmission includes loading the document dialing a number and transmitting the doc...

Page 102: ...ax tone then press the Start key to initiate a transmission You can perform all the dialing methods in this mode To dial the remote station using Manual Dial 1 Load the document face down in the Docum...

Page 103: ...are using On Hook dialing and the remote operator answers you can pick up the handset to talk When you are finished talking you can still send a document by requesting a fax tone and pressing Start th...

Page 104: ...and One Touch numbers or Chapter 5 Transmitting Documents to assign Group numbers To dial the remote station using Alpha Dialing 1 Load the document face down in the Document Tray 2 If desired set the...

Page 105: ...the names 6 When the desired name is highlighted press Start after 2 seconds 7 The machine automatically dials the phone number of the name you selected confirms the connection and sends the document...

Page 106: ...number must be programmed in the Speed Dial Phonebook see Chapter 2 Presetting Speed Dial Numbers To dial a remote station using a Speed Dial number 1 Load the document face down in the Document Tray...

Page 107: ...y To use this function the One Touch number must be programmed in the Phonebook see Presetting One Touch Numbers To link a One Touch Key to a Speed Dial or Group Number see Presetting Speed Dial Numbe...

Page 108: ...ypad dialing 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Using the numeric keypad enter the phone number and press Start To enter a pause press th...

Page 109: ...he Resend Stored Fax feature is active the documents are retained in memory and can be resent see Chapter 8 Resend Stored Fax Setting Manual Redial Last Number Off hook This redial function enables yo...

Page 110: ...the operator using the machine 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 With the handset placed on hook press Redial Pause 4 Press the and arro...

Page 111: ...n Dial 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 To enter a One Touch press the One Touch key To use the Numeric Keypad enter the number...

Page 112: ...fax machine number is programmed to One Touch key OT1 Charge card number is programmed to One Touch key OT2 Account number is programmed to Speed Dial 001 Password will be entered from Dial Keypad Pro...

Page 113: ...pad One Touch keys or Speed Dial numbers To send a document to several numbers 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Using one of th...

Page 114: ...ress Start The machine dials each number in the group and sends the document Note If you select the same entry twice you are prompted to delete or retain that second entry Note To modify or delete the...

Page 115: ...ine transmits the document without storing the image in a memory file If the call does not complete successfully the machine does not retransmit the document Many options can be combined with each job...

Page 116: ...is dependent on the size of your Memory Module see Chapter 15 Supplies and Optional Accessories for available Memory Module upgrades Job Numbers Job numbers are assigned to communications that have be...

Page 117: ...the dialing methods One Touch Speed Dial Alpha or Keypad Dialing is automatically performed as a Memory Send transmission The Direct Send mode can be selected as the default setting or selected from t...

Page 118: ...lling reception should it become necessary to cancel that operation Once the Job Number is assigned the document is scanned into memory then the remote number is dialed and the fax is sent During Memo...

Page 119: ...methods dial the fax number and press Start if necessary See Chapter 4 Dialing Methods The machine assigns a job number and scans the document into memory After 2 seconds The machine then dials the n...

Page 120: ...procedure that follows To send a document using the Direct Send mode as the default transmission mode 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3...

Page 121: ...in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Press to send the document To return to the Standby Mode without sending the document press 5 Using one of the dialing metho...

Page 122: ...t the desired Resolution and Contrast 3 Press 4 Use the Numeric Keypad and the arrow keys to enter the time and date you want the job to start then press Enter 5 Using one of the dialing methods enter...

Page 123: ...elect the desired Resolution and Contrast 3 Press 4 Using one of the dialing methods enter the remote fax number then press Enter if needed The document is transmitted immediately or immediately follo...

Page 124: ...To manually select the line for the current job 1 Load the document face down in the Document Tray 2 If desired select the Resolution and Contrast 3 Press 4 Select the line to be used for this job To...

Page 125: ...pter 2 Setting up the Phonebook To enter a Charge Code when sending a document 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Using the Numeric Keypa...

Page 126: ...f manually sending a cover sheet each time you send a document The effective scanning image range is 5 9 inches 150 mm Any image outside the specified range is discarded This feature will store one im...

Page 127: ...If you would like to add an image to your cover sheet load the image document face down in the Document Tray 2 Press 3 Press to enable the Cover Sheet option 4 Select the Cover Sheet image option To...

Page 128: ...ument with a Cover Sheet Once you enable the Cover Sheet feature and create a Cover Sheet image if desired perform the following steps when sending a document To send a document with a Cover Sheet 1 L...

Page 129: ...yboard and Numeric Keypad enter your name or company name then press Enter 7 Using one of the dialing methods enter the fax number and press Enter if necessary The document is sent with a Cover Sheet...

Page 130: ...ptions are the same To intentionally send multiple documents in a batch transmission perform the sending procedure for each document setting the send criteria the same for each job Batching automatica...

Page 131: ...y mode If a communication error occurs while attempting to connect to the remote party a long tone is generated and an error indication is displayed Press the Stop key to clear the error message Activ...

Page 132: ...top of the recording paper for Direct Send Transmissions only Listen to Dial Turns the speaker ON to monitor the line tones ECM Disable When the ECM default mode is set to On allows you to disable EC...

Page 133: ...s is printed in the header by the receiving machine To set the Total Number of Pages 1 Load the document face down in the Document Tray 2 Press Direct Send 3 Press 4 Using the Numeric Keypad enter the...

Page 134: ...Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Listen to Dial option To enable fax tones press To disable fax tones press 5 Press M...

Page 135: ...ved after your document is sent during the same call this is a one time procedure To set the Send then Poll feature 1 Load the document face down in the Document Tray 2 Select the desired Resolution a...

Page 136: ...ter If you do not wish to enter a security code press 6 Press Menu to select additional fax options or using one of the dialing methods enter the fax number then press Enter if necessary The document...

Page 137: ...ECM option To send the document using ECM press To disable the ECM Mode for this transmission press 5 Press Menu to select additional fax options or using one of the dialing methods enter the fax num...

Page 138: ...ce down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Secure Send option To enable the Secure Send Mode press To disable the Secure Send Mode press 5 Press Men...

Page 139: ...e the default status is regained To set the Send After Scan feature 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 Select the Send After Scan...

Page 140: ...the pages being scanned press To send the pages being scanned press 6 Press Menu to select additional fax options or using one of the dialing methods enter the fax number then press Enter if necessar...

Page 141: ...Default Setting on the next page To check Account Code usage print the Activity Report See Chapter 9 Reports 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Con...

Page 142: ...ith the transmission information on the Activity Report allowing you to check the activity to that party 1 To set the Account Code default setting Press 2 Select the Account Code option To enable the...

Page 143: ...splayed To set or change Department Codes refer to Chapter 2 Changing Department Codes To use the machine Enter the 5 digit Department Code then press Enter The standby mode screen displays If no acti...

Page 144: ...he number of redials set is not cleared but saved in memory for the specified length of time See the Resend Stored Fax procedure that follows to resend the stored document To set the Resend Stored Fax...

Page 145: ...that is stored for resending If the facsimile number you dialed was not correct you can change the number before resending the document Each time this procedure is performed the number of redials coun...

Page 146: ...simile number press The machine starts dialing the number To resend the job with a different facsimile number press 5 Using the Numeric Keypad enter the new facsimile number 6 Press Enter The designat...

Page 147: ...lephone number and if the numbers match the document is sent Refer to the One Time Fax Options earlier in this chapter to send a secured individual transmission To enable Secure Send 1 Press 2 Select...

Page 148: ...r to a One Touch Key or Speed Dial number Relay Station Setup The relay station must program the end station telephone numbers to Speed Dial numbers One Touch numbers or Group numbers Up to 50 speed d...

Page 149: ...eypad enter a relay box number then press Enter 5 Select the Password option To assign a password press and go to step 6 If you do not want to assign a password press and go to step 7 6 Using the Nume...

Page 150: ...you preset for the Relay Station You must press Phonebook then press Enter before entering a speed dial number The document is sent to the Relay Station The Relay Station will then retransmit the doc...

Page 151: ...100 Relay Boxes Each relay box can contain up to 50 End Stations that are preset to Speed Dial numbers or One Touch keys or Groups Initiating Station Relay Box Relay Box Relay Box End Station Relay B...

Page 152: ...ect the Password option To assign a password press and go to step 4 If you do not want to assign a password press and go to step 5 4 Using the Numeric Keypad enter the password you want to assign to t...

Page 153: ...o assign a Speed Dial Number to the End Station Press Press the Speed Dial Number you want to assign to the End Station then press Enter To assign a Name to the End Station Press Select the Name you w...

Page 154: ...f transmission to the End Stations select the locations by using the One Touch Key Numeric Keypad or Speed Dial Number If you use the Numeric Keypad or Speed Dial Number press Enter to complete To ski...

Page 155: ...Keypad enter the box number you want to delete then press Enter If a password has been assigned to this box enter the password and press Enter 4 The menu Selection screen redisplays Press Exit or Stop...

Page 156: ...Transmitting Documents 5 42 WorkCentre Pro 665 685 765 785 Notes...

Page 157: ...he list of pending jobs The Cancel Job key allows you to cancel pending jobs by job type Pressing Stop alone does not cancel a Memory or Pending job You must use the Cancel Job or Job Status keys to i...

Page 158: ...s Send Cancels an active job or a reserved Memory Send job Following jobs may be displayed Send to one number Group send Send to poll one Send to multi poll Send to private box ITU T relay org ITU T r...

Page 159: ...l a Memory Send transmission press To cancel a Polling operation press To cancel a Document Waiting to be Polled press To cancel a Job Number press If no job is reserved for the job type such job type...

Page 160: ...o cancel is displayed press Enter 5 To cancel the displayed job press To exit this mode without cancelling a job press The machine returns to the Standby Mode Note If no key is pressed within 5 second...

Page 161: ...rocess of being transmitted in the Direct Send mode If the Direct Send job is in the Redial Mode the job is a pending job Refer to the Cancel Job key 1 If the document is being transmitted press Stop...

Page 162: ...Cancelling Jobs 6 6 WorkCentre Pro 665 685 765 785 Notes...

Page 163: ...oll set up a document to be polled by a remote machine Be Polled or poll multiple remote machines during the same operation Group or Continuous Poll The Polling feature allows you to retrieve a docume...

Page 164: ...ed by the polling machine when retrieving your documents A 4 digit security code 0000 9999 Only WorkCentre Pro 745 635 645 657 655 755 machines can poll your machine The remote machine fax number Both...

Page 165: ...ce box without security or a multi poll box but not both You can store a document to both a Poll once box with security and a Multi poll box 1 Load the document face down in the Document Tray 2 Select...

Page 166: ...poll your machine To select both a security code and a Fax Number press and go to step 6 or 6 Using the numeric keypad enter the 4 digit Security Code or the fax number of the remote polling machine o...

Page 167: ...i poll box see Polling a Remote Document Poll once or Multi poll Box in this Chapter 1 Load the document face down in the Document Tray 2 Select the desired Resolution and Contrast 3 Press 4 To store...

Page 168: ...it If a document is present in the polling box you have selected the Already Assigned screen displays To replace or add to a document stored in a Poll box 1 Load the document face down in the Document...

Page 169: ...that were used when the previous document was stored in this Poll once box Press the Enter key after each entry 7 Select the change option To delete and replace the stored document press The document...

Page 170: ...f a security code is used the document can only be polled by other WorkCentre Pro 745 635 645 657 655 755 machines To poll a document from a remote machine 1 Press 2 Enter the fax number press Start 3...

Page 171: ...ion using a preset Group Number see Presetting Group Numbers earlier in this chapter A maximum of 50 groups can be preset for use with Multiple Polling Receptions To poll documents from Multiple Remot...

Page 172: ...to include in the Group Poll 5 Press Start 6 Select the Group Poll Security option To poll a group of numbers that do not require a Security Code press To enter a Security Code press 7 Using the nume...

Page 173: ...he same time on each day you have selected Only one Continuous Polling operation can be reserved at a time To delete the reserved Continuous Poll operation refer to Deleting Continuous Poll Jobs To se...

Page 174: ...elect the stopping day of the week When the stopping day of the week is blinking press Enter 6 Using the dialing methods enter the remote machine facsimile numbers and press Enter if necessary 7 When...

Page 175: ...y the continuous poll operation you must delete and reenter the information To delete a Continuous Poll Job 1 Press 2 To delete the Continuous Poll Job press Press Stop to return to the Standby Mode T...

Page 176: ...Polling 7 14 WorkCentre Pro 665 685 765 785 Notes...

Page 177: ...you can control the number of times a document can be polled and by whom The following types of mailboxes are available Confidential Box Once a document is polled or printed from the box it is cleare...

Page 178: ...setup for that box Creating an ITU T Mailbox Before documents can be stored the mailbox number must be setup in your mailbox station Confidential To allow polling a Confidential Mailbox a password mus...

Page 179: ...dby Mode 4 Select the type of Mailbox you want to create To create a Confidential Mailbox press To create a Bulletin Board type Mailbox press 5 Using the Numeric Keypad enter a mailbox number then pre...

Page 180: ...want to assign to this box then press Enter 8 The display will return to the mailbox setup screen You may add additional mailboxes by selecting or you can return to the standby mode by pressing or Sto...

Page 181: ...word has been assigned to this box enter the password and press Enter 4 The menu selection screen redisplays Press Stop to return to the Standby Mode Storing a Document in a Local ITU T Mailbox To sto...

Page 182: ...in a Bulletin Board mailbox press or 5 To store a document in a local mailbox press or Confidential 1 Print mailbox 2 Send to mailbox 3 Poll from mailbox 4 Store to mailbox 5 Delete contents Bulletin...

Page 183: ...al Mailbox with a password you also need to know the password To print a document from your local ITU T mailbox 1 Press 2 Select the type of mailbox you want to print the document from To print from a...

Page 184: ...Enter The WorkCentre prints the document from the ITU T mailbox you selected then returns to the Standby Mode Note If you entered a password when creating the Confidential Mailbox you must enter that...

Page 185: ...ilbox you want to delete the document from To delete from a Confidential mailbox press To delete from a Bulletin Board mailbox press or Hint To print a list of all documents stored in ITU T mailboxes...

Page 186: ...e Mailbox feature allows you to send a document to an ITU T Mailbox on a remote machine Sending to a Remote ITU T Mailbox You can transmit a document to either a confidential ITU T mailbox or a bullet...

Page 187: ...type of mailbox you want to send the document to To send to a Confidential mailbox press To send to a Bulletin Board mailbox press or Mailbox Mailbox 1 Confidential 2 Bulletin board 3 Relay 4 Box set...

Page 188: ...preset in the remote machine s Bulletin Board mailbox then press Enter 8 Using one of the dialing methods enter the phone number of the remote mailbox station then press Enter if necessary The docume...

Page 189: ...the ITU T mailbox number and password from the remote user to use in the following procedure To poll a document from a remote mailbox 1 Press 2 Select the type of mailbox from which you want to retrie...

Page 190: ...word then press Enter 6 Using one of the dialing methods enter the phone number of the remote mailbox station then press Enter if necessary The machine dials the remote station and retrieves the docum...

Page 191: ...address PWD Add a password to Sub or Sep for secure communications The sub address can be up to 20 digits To communicate with a compatible ITU T remote fax you must obtain the sub address and password...

Page 192: ...to select SUB 5 Use the numeric keypad to enter the remote sub address and press Enter 6 To enter a password press to select PWD Using the numeric keypad enter the password if required by the remote...

Page 193: ...kCentre obtain and enter the remote ITU T mailbox number To poll a WorkCentre ITU T Confidential Mailbox the remote and local machines must have the same password 1 Remove any documents from the docum...

Page 194: ...nd press Enter 6 To exit the menu press to select Done 7 Using one of the dialing methods enter the remote phone telephone number and press Enter 8 Press Start 9 Skip this step by pressing to select N...

Page 195: ...ly following a transmission reception polling relay or mailbox operation The following reports can be printed automatically Activity Reports Contain the details of send and receive communications and...

Page 196: ...cur When Set key default is selected you can choose which reports are printed when the Activity Function key is pressed for a reception Transmission or both The following information is printed on the...

Page 197: ...ode Transmission Speed Code Line Density Code Encoding 0 2400 bps 0 8 pels mm x 3 85 lines mm 0 MH 1 4800 bps 1 8 pels mm x 7 7lines mm 1 MR 2 7200 bps 2 8 pels mm x 15 4 lines mm 2 MMR 3 9600 bps 3 3...

Page 198: ...ived communications press To print a report of Sent communications press To print a report of Received communications press 4 To choose if a report prints automatically after 40 communications press t...

Page 199: ...eport for Memory Send Group Send Relay Originator Relay Station and Relay Destination reports Automatic Confirmation Reports are available for the following operations Confirmation Report Prints trans...

Page 200: ...Report automatic print status 1 Press 2 Select the Confirmation report print function To automatically print a report after a Direct Send press To automatically print a report when an error occurs pre...

Page 201: ...r Job Number of transmission Date Date and time that the job was accepted To Remote name or facsimile number Document Pages Number of pages of memory input Start time Time when the transmission starte...

Page 202: ...ror occurs press To disable the automatic report print function press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Memory Send...

Page 203: ...mission Date Date and time that the job was accepted Document pages Number of pages of memory input Start time Time when the transmission started End time Resend until Time when the transmission ended...

Page 204: ...en an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Group Send Report To...

Page 205: ...3 Press Exit or Stop to return to the Standby Mode Menu item numbers may vary according to configurations Item Description Job number Job Number of transmission Date Date and time that the job was acc...

Page 206: ...ob Number of transmission Date Date and time that the job was accepted Document pages Number of pages Start time Time when the transmission started End time Resend until Time when the transmission end...

Page 207: ...an error occurs press To disable the report feature press Then go to Step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Originator Report...

Page 208: ...e Date and time that the job was accepted Document pages Number of document pages From Originating Station telephone number Start time Time when the transmission started End time Resend until Time whe...

Page 209: ...an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Station Report To...

Page 210: ...te Date and time that the job was accepted Document pages Number of pages of memory input From Originating Station telephone number Start time Time when the transmission started End time Resend until...

Page 211: ...an error occurs press To disable the report feature press then go to step 4 3 For Always or On Error reports you can have the WorkCentre print the first page of the fax on the Relay Destination Repor...

Page 212: ...certain remote party always requires the option see Chapter 2 Setting up the Phonebook To set the Confirmation Report print status for this job 1 Load the document face down in the Document Tray 2 Se...

Page 213: ...ically prints when the machine receives stores a document in a local Mailbox see Chapter 8 Mailbox Communications To automatically print a Remote Mailbox Reception Report press then Select On or Off A...

Page 214: ...e following information is printed on the Mailbox Reception Report Item Description Job number Job number Mailbox Mailbox number Mailbox Type Mailbox Type Poll once Multi poll Private Mailbox Document...

Page 215: ...Reports Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Activity Report Pressing the Activity Function Key enables the WorkCentre to print an Activity Report To...

Page 216: ...m The following information is printed on the ITU T Mailbox Report To print an ITU T Mailbox Report Press The ITU T Mailbox Report prints then the machine returns to the Standby Mode Item Description...

Page 217: ...listed by communication type i e Send and Receive To be polled and Resend Stored Fax To print the Pending Jobs Report 1 Press The Pending Jobs Report prints then the machine returns to the Standby Mod...

Page 218: ...ode the report prints information for only that user s department The following information is printed on the Department Code Report To print the Department Code Report 1 Press The Department Code Rep...

Page 219: ...nications is automatically printed The following information is printed on the Power Failure List for all Transmit and Receive Polling Mailbox Receive to Memory and Resend Stored Fax communications It...

Page 220: ...enu Map The Menu Map is a list of all machine features in a flow chart format Refer to Chapter 2 for a detailed Menu Flow Map To print the Menu Map 1 Press or Press Menu Map 2 The Menu Map prints then...

Page 221: ...resolution Contrast Dial mode 1 Dial mode 2 Access digit Collate copy Redial interval Redials Letter head paper Answer mode Ring to answer Answer mode 2 Fax send Memory send Secure send Cover sheet Re...

Page 222: ...machine returns to the Standby Mode Note Total Pages represents the grand total for Scanned and Printed pages it is not the same as Drum count that is found on the Activity Report Note The firmware i...

Page 223: ...Resolution Reduction Collate Making Copies To copy a document 1 Load the document face down in the Document Tray 2 Press 3 If desired set the Contrast Resolution and Reduction Note The resolutions ava...

Page 224: ...peration LT Letter 8 5 x 11 Main Paper Tray LG Legal 8 5 x 14 Auxiliary Paper Tray A4 210mm x 297mm Note If the optional paper tray or bypass tray is installed the available paper sizes display in the...

Page 225: ...an Size Specifies the document size that you are scanning Resolution Sets the scanning resolution Original Type Specifies the type of document that you are scanning Lighten Darken Adjusts the lightnes...

Page 226: ...Scan Functionality 11 2 WorkCentre Pro 665 685 765 785 Notes...

Page 227: ...WorkCentre Pro 665 685 765 785 12 1 12 PCL Printing Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this o...

Page 228: ...PCL Printing Functionality 12 2 WorkCentre Pro 665 685 765 785 Notes...

Page 229: ...WorkCentre Pro 665 685 765 785 13 1 13 Network Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this option...

Page 230: ...Network Functionality 13 2 WorkCentre Pro 665 685 765 785 Notes...

Page 231: ...WorkCentre Pro 665 685 765 785 14 1 14 Internet FAX Functionality This option will be made available soon When you order this option you will receive the latest documentation which will support this o...

Page 232: ...Internet FAX Functionality 14 2 WorkCentre Pro 665 685 765 785 Notes...

Page 233: ...honebook of One Touch Speed Dial and Group Dial numbers You can also get help quickly on a particular task or feature from the Control Centre To open the ControlCentre and connect to the WorkCentre 1...

Page 234: ...ocuments with small characters Superfine up to 406 x 391 dpi Use for documents containing very detailed print 4 To set the default contrast for outgoing faxes and copies select one of the following op...

Page 235: ...lick Request account code The Activity Report prints the account code used to send a fax to a remote fax number which helps you to track the activity to remote fax numbers 10 To arrange multiple copie...

Page 236: ...Send and receive To use the phone line to send and receive faxes Receive only To use the phone line to receive faxes only Receive during certain times To specify a time period for receiving faxes Set...

Page 237: ...Time Changing Your ControlCentre Password You can change the password that you use to open the ControlCentre on your PC 1 From the File menu click Change Password The Change ControlCentre Password dia...

Page 238: ...ing options Inside margin To print the header close to the document text If the document text is near the top edge of the paper the header and text might overlap Outside margin To print the header at...

Page 239: ...WorkCentre compares the number dialed to the remote fax machine s telephone number and if the numbers match sends the fax 1 Click the Fax icon and then click the Fax Send tab 2 Click Send with securi...

Page 240: ...the WorkCentre Faxing Long Originals You can set up the WorkCentre to scan documents longer than typical page sizes 1 Click the Fax icon and then click the Fax Send tab 2 In the Long original length b...

Page 241: ...e option at the WorkCentre Receiving Faxes when the Printer is Unavailable You can choose to receive faxes in memory when the WorkCentre s printer is not available The WorkCentre will store the receiv...

Page 242: ...when you want secure receive turned on each day 6 In the Ending box select the time when you want secure receive turned off each day 7 Click one or more days of the week on which you want to receive...

Page 243: ...uction option make sure letter size paper is loaded in the WorkCentre 1 Click the Fax icon and then click the Fax Receive tab 2 To reduce legal size faxes to fit on letter size paper click Reduce faxe...

Page 244: ...r all retries in the After exceeding retry attempts box 6 Click Apply to set the options at the WorkCentre Setting up a Phonebook To save time dialing fax numbers you can create a Phonebook of frequen...

Page 245: ...s Listen to dial To turn on the WorkCentre speaker to monitor the line tones Print confirmation report To print a confirmation report after each fax you send to the fax number Dial later To send faxes...

Page 246: ...played list of preset numbers to the One Touch key Group Dial To assign a group number from the displayed list of preset numbers to the One Touch key 6 From the list of speed dial or group entries cli...

Page 247: ...Phonebook icon 2 Click the Speed Dial tab 3 Click the Add button The Speed Dial Entry dialog box opens 4 In the Speed dial 001 999 box select the number you want to preset 5 In the Name box type the p...

Page 248: ...ess location to retrieve documents from polling via a compatible remote fax machine Password optional To specify the password required for Mailbox ITU T communications 11 Do one of the following Click...

Page 249: ...a Group Dial number your Phonebook must contain preset Speed Dial numbers or One Touch key entries 1 Click the Phonebook icon 2 Click the Group Dial tab 3 Click the Add button The Group Dial Entry di...

Page 250: ...Group Dial Number 1 Click the Phonebook icon 2 Click the Group Dial tab 3 Click the Group Dial number you want to edit then click the Edit button 4 In the Group Dial Entry dialog box make the changes...

Page 251: ...Save Phonebook dialog box opens 3 In the Save in box select a location for the Phonebook 4 In the File name box type a name for the Phonebook 5 Click Save Opening a Phonebook File If you made changes...

Page 252: ...in the same mailbox both documents remain in the mailbox Bulletin Board To not clear a document from the mailbox after it s retrieved or printed If another document is stored in the same mailbox it re...

Page 253: ...mbers for the end station select Group Dial in the Entry from box Click the Change button select the Group Dial number you want to use and click OK Note You must use a Group Dial number to transmit do...

Page 254: ...each department of their code they must enter their code to use the WorkCentre You can print the Department Code Report for a record of each department s usage of the WorkCentre Setting up Department...

Page 255: ...n click the Edit button The Department Code Entry dialog box opens 4 Change any of the following options Department ID Select a new department number Department code Type a new five digit code Departm...

Page 256: ...on key See Setting the Machine Defaults Confirmation Reports Setup You can set the WorkCentre to automatically print a report after each transmission Always or after a failed transmission On error or...

Page 257: ...ansmissions received by the end station If you select either Always or On error you can click Show first fax page to have the WorkCentre print the first page of the fax on the report 7 Click Apply to...

Page 258: ...n the File name box type a name for the settings file 4 Click Save Opening a Saved WorkCentre Settings File 1 Do one of the following From the File menu click Open Settings From the toolbar click the...

Page 259: ...rmware to the WorkCentre 4 In the Remote diagnostics password box type the password Xerox authorized service persons must use when accessing the WorkCentre from a remote diagnostics center To allow Xe...

Page 260: ...artridge s part number See your System Administrator s Guide Section C for the part number In the Quantity box select the number of cartridges to order Firmware Download Information regarding this fea...

Page 261: ...the Self test option required To run the test automatically and test a number of functions of the machine press To select individual test press then select the test that you want to run The tests are...

Page 262: ...elect the various speaker volumes available and confirm that the test was successful Switch test Press then During this test you will be prompted to open and close the scanner cover open and close the...

Page 263: ...to indicate the nature of the error is displayed If this happens take corrective action per the following table Error Message Probable Cause Corrective Action Device error XX Hardware device error oc...

Page 264: ...Out of toner The Toner sensor detected toner end status Replace the toner cartridge Power failure The power has been turned off during an operation or a document in memory has been lost Review the Pow...

Page 265: ...e memory becomes full during scanning the document into the image memory Press STOP and retry the operation after remaining memory space becomes larger than current size Network error The terminal can...

Page 266: ...r Service 30 The Stop key was pressed during the communication Retry the operation 32 The designated number of pages does not match the actual document Verify the designated number is correct If the d...

Page 267: ...the remote station is compatible then retry the communication B2 B3 B4 B5 Network communication problem Check the remote machine and retry the operation C0 C1 C2 C3 C4 Picture signal problem Retry th...

Page 268: ...not rotate LSU Call for Service 42 The LSU s laser beam is not functioning properly LSU Call for Service 50 The printer drive motor does not rotate Printer Call for Service 51 The Fan connector is no...

Page 269: ...ring a reception the received documents are automatically stored in memory Once the paper jam is corrected the machine automatically prints the contents that were in memory See Chapter 4 Loading Docum...

Page 270: ...leshooting 16 10 WorkCentre Pro 665 685 765 785 1 Remove any documents from the Document Tray 2 Grasp the Top Cover Open Lever to open the Top Cover Remove Documents 071 Top Cover Open Lever Top Cover...

Page 271: ...ways hold the Developer Assembly by the green handles Do not expose the green drum to light for more than 3 minutes Never expose it to direct sunlight or touch the green drum Damage or poor print qual...

Page 272: ...Troubleshooting 16 12 WorkCentre Pro 665 685 765 785 5 Pull up on the green Paper Feed Release Lever and remove jammed paper Avoid tearing the paper Paper Paper Feed Release Lever 067...

Page 273: ...colored fuser housing may be hot if the machine was in use prior to this paper jam 6 If the paper is jammed partway through the Fuser Unit black colored housing remove the jammed paper in the directi...

Page 274: ...he Drum Unit Place it in the machine press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place 8 Close the Right Side Cover then close the Top Cover 9 Press down on the...

Page 275: ...The power can be left ON when clearing a paper jam Typical Causes of Document Jams Recommended Procedure The document is fed at an angle Adjust the Document Guides to the edges of the document The doc...

Page 276: ...rkCentre Pro 665 685 765 785 1 Remove all documents from the Document Tray 2 Press the Transmission Cover Release Button to open the Transmission Cover Remove Documents 071 Transmission Control Panel...

Page 277: ...document jam Remove any pieces of paper paper clips or staples that may have caused the jam 4 Close the Transmission Cover Ensure the latch engages 5 Verify the display has returned to the Standby Mo...

Page 278: ...e Transmission Speed Code Line Density Code Encoding 0 2400 bps 0 8 pels mm x 3 85 lines mm 0 MH 1 4800 bps 1 8 pels mm x 7 7lines mm 1 MR 2 7200 bps 2 8 pels mm x 15 4 lines mm 2 MMR 3 9600 bps 3 3 J...

Page 279: ...handset to the cradle Is the modular cord of the fax machine disconnected Is the Dialing Mode of the machine set correctly See Setting the Dial Mode Is the telephone functioning properly Is there an e...

Page 280: ...return the handset to its cradle before pressing Start If so you must press Start before you hang up Is there a document in the Document Tray on your machine If so remove it by pressing the Stop key I...

Page 281: ...a second line is not plugged in and you try to send group jobs you will get a comms failure as line 2 is not plugged in Set line 2 to receive only The paper is fed out but nothing is printed Is the ma...

Page 282: ...Troubleshooting 16 22 WorkCentre Pro 665 685 765 785 Notes...

Page 283: ...rvice provider Supplies A maintenance kit should be ordered at 60K transactions to ensure that the print quality and performance of your product is maintained to the highest level Item Part Number Pap...

Page 284: ...gh Xerox Supplies This is determined when the order center fax number is input after the auto supplies order is activated see Supplies Order in Chapter 2 You may also want the flexibility to make bulk...

Page 285: ...WorkCentre Pro 665 685 765 785 A 3...

Page 286: ...umber 4 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Entering the part details To set the part details 1 Press 2 Press Press to enter Toner or to enter Drum De...

Page 287: ...part number of the toner or drum 5 Press then and use the keypad to enter the quantity required 6 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode xxxxx ordering...

Page 288: ...2 Press 3 Press and use the keypad to enter your customer number Menu Supplies order setup 1 Destination setup 2 Supplies 3 Other information 4 Image print Other information 1 Customer number 2 Contac...

Page 289: ...nd use the keypad to enter the name to whom the items will be despatched Press and use the keypad to enter the shipping address for items 4 The menu selection screen redisplays Press Exit or Stop to r...

Page 290: ...r form To print the order form 1 Press 2 Press The order form will print 3 The menu selection screen redisplays Press Exit or Stop to return to the Standby Mode Menu Supplies order setup 1 Destination...

Page 291: ...aper When the machine runs out of paper PAPER TRAY IS EMPTY displays and printing stops Replace the paper using the following procedure To replace the paper 1 Open the Paper Tray 2 Do not fan the pape...

Page 292: ...ssure plate until it clicks 4 Insert up to 250 sheets into the paper tray CAUTION To avoid paper jams do not exceed the upper limit line on the Paper Guide Be careful not to damage the claws of the pa...

Page 293: ...WorkCentre Pro 665 685 765 785 B 3 5 Push the paper tray all the way into the machine Paper Tray 041...

Page 294: ...he Toner Cartridge needs to be replaced If printing continues a long tone sounds the OUT OF TONER message displays and printing stops CAUTION Only replace the Toner Cartridge after TONER IS LOW or OUT...

Page 295: ...er roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from t...

Page 296: ...h a clean cloth to protect the unit from exposure to light 6 Place the Developer Assembly over paper to protect the surface on which you are working 7 Tap the toner cartridge several times to make any...

Page 297: ...Developer Assembly The following figure shows how to remove the Toner Cartridge from the Developer Assembly 9 Lift the Toner Cartridge from the Developer Assembly Dispose of the used toner cartridge...

Page 298: ...er Cartridge and the Developer Assembly connect 12 Move the cartridge to the right until the button on the left of the Developer Assembly clicks into place 13 Holding the Developer Assembly with one h...

Page 299: ...reen drum surface facing the black toner roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join th...

Page 300: ...ly by the green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the...

Page 301: ...kCentre Pro 665 685 765 785 B 11 16 Press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place Drum Unit...

Page 302: ...The Fuser Cleaner is located in the black fuser housing WARNING The black colored fuser housing may be hot if the machine was in use prior to this servicing 17 Grasp the two green tabs and lift the Fu...

Page 303: ...st 19 Place the fuser cleaner on the fuser housing from its front side first At this time the guides of the fuser cleaner should be positioned on the right side Then move the fuser cleaner to the back...

Page 304: ...B 14 WorkCentre Pro 665 685 765 785 20 Close the Top Cover Press down on the Top Cover until a click is heard to ensure the cover is closed Top Cover 101...

Page 305: ...laced Do not replace the Drum Unit with one that has been used The DRUM LIFE WARNING display does not clear if a used Drum Unit is installed CAUTION Do not expose the green Drum to light for more than...

Page 306: ...riod Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the machine The following figure shows how to remove the Developer Assembly...

Page 307: ...e Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the Drum Unit and the Developer Assembly 6 Holding the...

Page 308: ...figure shows how the shafts on the Developer Assembly align with the slots 7 Press firmly on the green squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to...

Page 309: ...Ozone Filter 8 Remove the Ozone Filter from the inside of the machine Then place the new ozone filter into the machine 9 Close the Top Cover Press down on the Top Cover until a click is heard to ensur...

Page 310: ...ngerprints Use water to dampen the cloth Do not use chemicals for cleaning as this can cause discoloration or damage to the finish of the machine Use a vacuum cleaner or brush to remove dust from the...

Page 311: ...procedure to clean the Scanner components 1 Press the Transmission Cover Open Button to open the Transmission Cover 2 Wipe the glass surface and the guide with a soft dry cloth lens cleaner cloth If t...

Page 312: ...3 Wipe the Retard Pad and the rollers with a dry cloth If the surfaces require moisture to remove the dirt use a cloth slightly dampened with water to remove the dirt followed by a dry cloth 4 Close t...

Page 313: ...every 6 months Clean the following parts of the machine when you replace the toner cartridge or the Drum Unit Transfer Wire and Discharge Wire The Transfer Wire and the Discharge Wire are located und...

Page 314: ...lean the Developer Assembly and the surrounding parts 1 Grasp the Top Cover Open Lever and open the Top Cover WARNING Do not touch the fuser housing inside the machine The fuser housing is extremely h...

Page 315: ...the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the machine The following figure shows how t...

Page 316: ...lower print quality To clean the Transfer Wire and Discharge Wire 4 Clean the Transfer Wire and the Discharge Wire with a cotton swab The following figure shows how to clean the Transfer Wire and the...

Page 317: ...it and the Developer Assembly 7 Cover the entire Drum Unit with a clean cloth to protect the drum from exposure to light 8 Place the Developer Assembly over paper to protect the surface on which you a...

Page 318: ...e green drum surface facing the black roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the D...

Page 319: ...green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the Developer...

Page 320: ...en squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place 13 Close the Top Cover Press down on the Top Cover until a click is h...

Page 321: ...Window The Laser Beam Window is located on the under side of the Top Cover Charger Wire The Charger Wire is located on the Drum Unit above the green drum roller Use the following procedure to clean th...

Page 322: ...entre Pro 665 685 765 785 To clean the Laser Beam Window 2 Wipe the laser beam window with a cotton swab or a dry cloth lens cleaner cloth The following figure shows the laser beam window Laser Beam 0...

Page 323: ...or the black roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality To clean the Charger Wire 3...

Page 324: ...sembly Place the Drum Unit on a level surface The following figure shows the Drum Unit and the Developer Assembly 6 Locate the Charger Wire on the Drum Unit 7 Use the Charger Cleaner to lightly wipe t...

Page 325: ...reen drum surface facing the black toner roller on the Developer Assembly Without touching the green drum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join th...

Page 326: ...ly by the green handles align the three shafts on the Developer Assembly sides with the slots in the machine frame Lower the assembly into the machine The following figure shows how the shafts on the...

Page 327: ...en squares on the Drum Unit until the Drum Unit clicks into place The following figure shows how to press the Drum Unit into place 11 Close the Top Cover Press down on the Top Cover until a click is h...

Page 328: ...loper Assembly Dirt or dust on the contacts causes the printer to blur characters Metering Blade The Metering Bade is located above the black toner roller on the Developer Assembly Dirt between the ma...

Page 329: ...cedure to clean the additional components 1 Grasp the Top Cover Open Lever and open the Top Cover WARNING Do not touch the fuser housing inside the machine The fuser housing is extremely hot while the...

Page 330: ...roller Do not leave the Drum Unit out of the machine for an extended period Touching the drum or exposing the Drum Unit to light could lower the print quality 2 Remove the Developer Assembly from the...

Page 331: ...Unit from the Developer Assembly The following figure shows the Drum Unit and the Developer Assembly 5 Place the Drum Unit on a level surface Cover the Drum Unit with a clean cloth to protect the unit...

Page 332: ...ean Contacts 6 Use a cotton swab to clean the silver contacts in the machine Contacts are located inside the chassis in the front on the right and in the rear The following figure shows the locations...

Page 333: ...he Metering Blade 7 Use the Mylar Scraper to scrape off the toner between the metering blade and the black toner roller on the Developer Assembly The following figure shows how to clean the Metering B...

Page 334: ...rum surface hook the Drum Unit to the Developer Assembly The following figure shows how to join the Drum Unit and the Developer Assembly 9 Holding the Developer Assembly by the green handles align the...

Page 335: ...WorkCentre Pro 665 685 765 785 B 45 The following figure shows how the shafts on the Developer Assembly align with the slots 028...

Page 336: ...o place The following figure shows how to press the Drum Unit into place 11 Close the Top Cover Press down the Top Cover until a click is heard to ensure the cover is closed Installing the maintenance...

Page 337: ...aper Size Letter Width 8 5 in 216 mm x 11 0 in 280mm Legal Width 8 5 in 216 mm x 14 0 in 356 mm A4 Width 8 3 in 210 mm x 11 7 in 297 mm Recording Paper Output Tray Capacity 20 lb Letter A4 Up to 250 s...

Page 338: ...nting Machine Type Desk top type with both transmission reception functions Number of Connectable Lines Pro 665 Pro 685 1 line Pro765 Pro 785 2 lines Printer Emulation 600 x 600 class printing 406 x 3...

Page 339: ...uming 4 print coverage Memory Jobs 100 Department Codes 99 Group Numbers 50 368 stations per group Input Mailbox 100 boxes One Touch Numbers 68 Speed Dial Numbers relay Off 300 Bypass tray Up to 100 s...

Page 340: ...Auxiliary Paper Tray A4 98S04408 Handset 98S04399 Bypass Tray 98S04397 Media Supplies Letter Paper 20 lb 3R721 Paper 20 lb 3R6296 Recycled Transparencies 3R3108 Legal Paper 20 lb 3R727 Paper 20 lb 3RT...

Page 341: ...upplied with the product Symbology General warning alerts user to the risk of personal damage Example of specific warning Warning Heated Surface Unplug this equipment from the wall outlet before clean...

Page 342: ...binet and in the back and sides of the product are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered...

Page 343: ...nt is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 196...

Page 344: ...to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment...

Page 345: ...0 Council Directive 99 5 EEC approximation of the laws of the member states related to R TTE A full declaration defining the relevant directives and referenced standards can be obtained from your Xero...

Page 346: ...been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength tests Xerox Limited manufactu...

Page 347: ...d their authorized distributors conform to all relevant safety legislation and standards However like all electrical equipment they have to be regularly serviced and maintained by competent persons Xe...

Page 348: ...of all tests ANSWER After safety testing your Xerox Limited Customer Service Engineer will provide you with a certificate which details the results of all tests completed In the event of any defect b...

Page 349: ...ENERGY STAR Partner Xerox has determined that this product meets the ENERGY STAR guidelines for energy efficiency Low Power and Sleep Mode The Workcentre Pro 665 685 765 785 switch to a standby mode o...

Page 350: ...equipment which complies with this standard the European Telecommunication Standards Institute ETSI has issued an advisory document EG 201 121 which contains notes and additional requirements to ensu...

Page 351: ...ted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and follow the instructions listed below This equipment complies with Part 68 of the FCC rules On...

Page 352: ...he telephone line is damaged or the telephone company notifies you that your machine is causing damage disconnect the machine from the telephone line and call for service Do not reconnect the machine...

Page 353: ...e method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord Th...

Page 354: ...t only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 This digital apparatus does not exceed the Class A limits for radio noise emissions from d...

Page 355: ...assigning one touch key using ControlCentre 15 14 authorizing setting the department control 2 34 automatic document feeder see also document feeder maximum capacity C 1 automatic receive mode answer...

Page 356: ...nsmission problems 16 19 communications failure troubleshooting 16 21 confidential mailbox ITU T 8 1 confirmation reports group poll 9 11 group send 9 9 memory send 9 7 override 9 18 relay destination...

Page 357: ...15 16 15 17 telephone line setting 15 3 using 15 1 15 26 15 27 WorkCentre setting 15 2 15 5 Copy Key collating 10 1 used 10 1 copying 10 1 10 2 collating 10 1 preventing document jams 16 15 cover shee...

Page 358: ...setting 3 15 display see also LCD document feeder maximum capacity C 1 document jams 16 15 causes 16 15 clearing 16 15 error code 16 6 document misfeed 16 19 document recovery resending stored documen...

Page 359: ...1 using ControlCentre 15 6 15 8 15 9 15 12 fax speed 2 18 2 26 C 2 setup 2 14 transmission problems 16 20 features menu levels 2 1 menu map 9 26 settings report 9 27 transmission confirmation 5 17 fin...

Page 360: ...A 1 lighten contrast 2 46 line ECM 2 40 5 23 listen to dial 5 18 5 20 line monitor default setting 2 63 lines number of connnectable C 2 liquid crystal display see also LCD listen to dial described 5...

Page 361: ...9 manual group dialing 4 13 Manual Group Key used 4 13 manual receive mode answering a call 3 5 default setting 3 2 3 4 described 3 1 receiving documents 3 5 reception problems 16 20 manual send 5 8 m...

Page 362: ...6 20 oversized documents discard extra 3 15 reducing an incoming fax 3 7 using ControlCentre 15 11 ozone filter see also process unit cleaning the machine B 20 supplies A 1 P page numbers cover sheet...

Page 363: ...ing ControlCentre 15 4 presetting groups 2 29 ITU T mailbox numbers 8 2 8 4 one touch keys 2 22 relay groups 5 37 speed dial numbers 2 14 printer printer width C 1 printer driver C 2 printer not avail...

Page 364: ...ount and interval 2 43 2 45 manual 4 9 maximum times 5 1 number of redials 5 30 options from ControlCentre 15 7 reduce incoming fax 3 7 using ControlCentre 15 11 refuse junk mail 2 51 relay groups 5 3...

Page 365: ...s D 10 FCC regulations D 11 safety requirements ampere ratings D 2 building codes D 2 cleaning D 1 covers D 2 data coupler D 11 earthing D 2 energy saving D 2 extension cord D 2 fuser area D 3 groundi...

Page 366: ...error messages codes 16 3 16 7 setting answer mode 3 2 3 4 department codes 2 34 fax options 5 18 5 26 15 6 15 8 15 9 15 12 groups 2 29 ITU T mailbox 8 2 8 4 machine default settings 2 40 number of p...

Page 367: ...B 4 top cover error code 16 6 total pages 5 18 5 19 transmission features see transmitting transmission modes default settings 5 3 delayed 5 8 direct send 5 3 5 6 manual send 5 8 memory send 5 3 5 4 t...

Page 368: ...n problems 16 20 transmission problems 16 19 TWAIN settings 11 1 11 2 type machine type C 2 V voltage C 2 volume ringer adjusting 2 52 2 53 2 54 2 55 W wattage C 2 weight C 3 width machine dimensions...

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