14
Press Problem Solving
Locating the Press Serial Number
The press serial number can be accessed from either the press User Interface or from
the serial number plate which is located on the inside frame of Tray 1.
1. Press the Machine Status button on the User Interface.
2. From the Machine Status screen, ensure that the Device Information tab is displayed.
The press serial number is displayed under Device Serial Information near the bottom
of the screen.
3. If there is a loss of power and it is not possible to access the Machine Status screen,
the press serial number can also be found on the inside frame of the press near the
Paper Tray 1 drawer:
a) At the press, fully open Tray 1.
b) At the left of the tray, on the press frame, locate the plate with the serial number
(SER#).
Calling for Service
1. Record any displayed fault codes.
2. Record the press serial number.
a) Select the Machine Status button at the press UI.
b) From the Machine Status screen, select the Device Information tab to view the
serial number listed.
If the serial number is not displayed, open the press Paper Tray 1 drawer and
locate the serial number plate on the left side of the frame (SER #).
3. If output quality is a problem, take a sample as a reference to assist you in describing
the problem over the telephone when answering the questions from the customer
support operator about the defects.
14-1
Xerox
®
Versant
®
80 Press
User Guide
Summary of Contents for Versant 80 Press
Page 18: ...Xerox Versant 80 Press xvi User Guide Table of Contents ...
Page 36: ...Xerox Versant 80 Press 2 2 User Guide Where to Find Help ...
Page 58: ...Xerox Versant 80 Press 3 22 User Guide Paper and Media ...
Page 86: ...Xerox Versant 80 Press 4 28 User Guide Copy ...
Page 112: ...Xerox Versant 80 Press 5 26 User Guide Scan ...
Page 126: ...Xerox Versant 80 Press 7 8 User Guide Job Flow ...
Page 134: ...Xerox Versant 80 Press 8 8 User Guide Stored Programming ...
Page 136: ...Xerox Versant 80 Press 9 2 User Guide Web Applications ...
Page 162: ...Xerox Versant 80 Press 13 14 User Guide Press Maintenance ...
Page 264: ...Xerox Versant 80 Press 19 12 User Guide Business Ready BR Finisher and Optional Booklet Maker ...
Page 316: ...Xerox Versant 80 Press 23 10 User Guide High Capacity Stacker HCS ...
Page 350: ...Xerox Versant 80 Press 24 34 User Guide Standard Finisher Booklet Maker Finisher ...
Page 380: ...Xerox Versant 80 Press 26 16 User Guide Standard Finisher Plus ...
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