Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-30
There are toner smudges on the back side of the page (whether or not it has been
duplexed)
Abnormal areas (white, black, or color) appear in a regular pattern
Probable Causes
Solutions
The two fuser separator levers are adjusted for
envelope printing.
Return both green fuser separator levers to
the plain paper setting.
The media transfer belt is dirty.
Clean the media transfer belt. If you think the
transfer belt should be replaced, contact
Technical Support with the error information.
The media path is dirty with toner.
Print several blank sheets and the excess
toner should disappear.
One or more of the toner cartridges are defective.
Remove the toner cartridges and check each
for damage.
If one or more is damaged, replace it.
The imaging unit is defective.
Remove the imaging unit and check for
damage. If it is damaged, replace it.
Probable Causes
Solutions
The laser lens is dirty.
Clean the laser lens.
A toner cartridge may be defective.
Remove the toner cartridge with the color
causing the abnormal image. Replace it with a
new toner cartridge.
The imaging unit is defective.
Remove the imaging unit and check for
damage. If it is damaged, replace it.