Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-17
Solving Problems with Paper Jams
Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated
jams may also happen if you’re using unsupported print media.
The Product Pulls Multiple Sheets Together
Paper Jam Message Stays On
Duplex Unit Jams
Probable Causes
Solutions
The paper tray is too full.
Remove the some of the paper. Do not load
paper past the fill line.
The front edges of the paper are not even.
Remove the media and even up the front edges,
and then reload it.
The media is moist from humidity.
Remove the moist media, and then replace it with
new, dry media.
Too much static electricity is present.
Do not fan transparencies.
Probable Causes
Solutions
Top cover needs to be opened and closed again
to reset the product.
Open and close the top cover of the product
again.
Some paper remains jammed in the product.
Recheck the media path and make sure that you
have removed all of the jammed paper.
Probable Causes
Solutions
Unsupported media (wrong size, thickness, type,
etc.) is being used.
Use only Xerox-approved media. See
Supported
Paper and Media
on page 6-2.
Recheck the media path inside the duplex unit
and make sure that you have removed all of the
jammed paper.
Plain paper, recycled paper, and letter head can
be auto duplexed if the duplex unit is installed
and the media type is set properly in the driver.
See
Supported Paper and Media
on page 6-2.
Make sure that you have not mixed media types
in Tray 1.
Do not duplex envelopes, labels, transparencies,
thick stock, postcard, or glossy stock.
