Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-31
Image defects
Lateral lines or bands appear on image
Probable Causes
Solutions
The laser lens is dirty.
Clean the laser lens.
A toner cartridge may be leaking.
Remove the toner cartridges and check for
damage. If it is damaged, replace it.
A toner cartridge may be defective.
Remove the toner cartridge with the color
causing the abnormal image.
Replace it with a new toner cartridge.
The imaging unit may be defective.
Remove the imaging unit and check for
damage. If it is damaged, replace it.
Probable Causes
Solutions
The product is not level.
Place the product on a flat, hard, level surface.
The media path is dirty with toner.
Print several sheets and the excess toner
should disappear.
One or more of the toner cartridges may be
defective.
Remove the toner cartridges and check each
for damage. If one or more is damaged,
replace it.
The imaging unit is defective.
Remove the imaging unit and check for
damage. If it is damaged, replace it.
