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Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-18
ADF Jams
Media Is Misfeeding
Probable Causes
Solutions
Unsupported media (wrong size, thickness, type,
etc.) is being used.
Do not use media that is too thick.
Use only Xerox-approved media. See
Supported
Paper and Media
on page 6-2.
The documents loaded in the ADF exceed the
maximum capacity allowed.
Place fewer documents in the ADF.
The document guides are improperly adjusted.
Ensure the media guides fit snugly against the
media loaded in the ADF.
Probable Causes
Solutions
The media is not correctly positioned in the tray.
Remove the misfed media and reposition the
media properly in the tray.
The number of sheets in the tray exceeds the
maximum sheets allowed.
Remove the excess media and reload the correct
number of sheets in the tray.
The media guides are not correctly adjusted to
the media size.
Adjust the media guides in Tray 1 to match the
size of the media.
Warped or wrinkled media is loaded in the tray.
Remove the media, smooth it out, and reload it. If
it still misfeeds, do not use that media.
The media is moist from humidity.
Remove the moist media and replace it with new,
dry media.
Unsupported media (wrong size, thickness,
type, etc.) is being used.
Custom-sized media, envelopes, labels,
postcards, thick stock, or transparencies are
loaded in Tray 2.
Special media must be loaded in Tray 1 only.
Use Xerox-approved media. See
Supported
Paper and Media
on page 6-2.
The recommended transparency or label sheet
is facing the wrong way in Tray 1.
Load the transparencies or label sheets according
to the manufacturer’s instructions.
Envelopes are facing the wrong way in Tray 1.
Load the envelopes in Tray 1 with the flaps facing
down.
If the flaps are on the long edge, load the
envelopes with the flap toward the left of the
product with the flaps facing down.
Transparencies have collected static electricity
in the tray.
Remove the transparencies and load them in Tray
1 one sheet at a time. Do not fan transparencies
before loading them.
The media feed roller is dirty.
Clean the media feed roller. For more details,
refer to
Maintenance and Cleaning
on page 10-2.