Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-19
Product Troubleshooting
This section contains:
■
General Troubleshooting
on page 11-19
■
Duplex Problems
on page 11-21
■
Driver Problems
on page 11-21
General Troubleshooting
Product Will Not Turn On
Cannot Print the Configuration Page
Probable Causes
Solutions
The power cord is not correctly plugged into the
outlet.
Turn off the product, confirm that the power
cord is correctly plugged into the outlet, and
then turn on the product.
Something is wrong with the outlet connected to the
product.
Plug another electrical appliance into the
outlet and see whether it operates properly.
The power switch is not correctly turned on (I
position).
Turn the power switch off (O position), then
turn it back to the on (I position).
The product is connected to an outlet with a voltage
or frequency that does not match the product
specifications.
Use a power source with the specifications
listed in
Electrical Safety
on page 1-2.
Probable Causes
Solutions
The tray is empty.
Check that at least Tray 1 is loaded with
media, in place, and secure.
The product’s covers aren’t closed securely.
Make sure the covers are closed securely.
Close all covers gently to avoid jarring the
product.
There is a paper jam.
Clear the paper jam.
