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WTC is committed to quality products, service and support. Our
service department maintains an assistance hotline to assist with
application or troubleshooting problems during normal business
hours.
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To arrange for field service or warranty repair, call one of these
numbers:
ITS
(877) 982-7378
Fax: (248) 477-5263
WTC Canada
(905) 433-1230
Fax: (905) 433-1257
The ITS telephone number offers 24-hour service, seven days a week.
Before calling, make a note of any fault conditions, applicable
software and hardware revision numbers. Record the part number of
the enclosure (on the serial tag on the inside or front door of the
enclosure). Also note the sequence of events leading to the problem,
and the drawing numbers of the schematics you received with the
enclosure.
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When an immediate response is not critical, contact WTC at the
following e-mail addresses:
WTC’s technical support will respond within 24 hours, Monday
through Friday, to your e-mail requests. Please include your name,
company name, location, product part and serial number and a
description of the problem with your request. Be sure to indicate how
you want us to respond, and include applicable phone and fax
numbers with your e-mail address.
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Visit our Web site at:
www.weldtechcorp.com
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Contact us by mail at the following addresses:
[email protected]
[email protected]
Sales/Marketing Comments
Technical Support
WTC
24775 Crestview Court
Farmington Hills, MI 48335
WTC Canada
240 Cordova Road
P. O. Box 8858
Oshawa, Ontario L1J 1N9
