l
Repairs or service necessitated by normal wear and tear or by lack of reasonable and proper
maintenance are excluded.
l
Products which, in the judgement of Watson-Marlow, have been abused, misused, or subjected to
malicious or accidental damage or neglect are excluded.
l
Failure caused by electrical surge is excluded.
l
Failure caused by incorrect or sub-standard system wiring is excluded.
l
Damage by chemical attack is excluded.
l
Ancillaries such as leak detectors are excluded.
l
Failure caused by UV light or direct sunlight.
l
All ReNu and CWT pumpheads are excluded.
l
Any attempt to disassemble a Watson-Marlow product will invalidate the product warranty.
Watson-Marlow reserves the right to amend these terms and conditions at any time.
18.7 Returning pumps
Before returning products, they must be thoroughly cleaned/decontaminated. The declaration confirming this
must be completed and returned to us in advance of the item being shipped.
You are required to complete and return a decontamination declaration stating all fluids that have been in contact
with the equipment being returned to us.
On receipt of the declaration, a Returns Authorisation Number will be issued. Watson-Marlow reserves the right to
quarantine or refuse any equipment that is not displaying a Returns Authorisation Number.
Please complete a separate decontamination declaration for each product and use the correct form that denotes
the location you wish to return the equipment to.
A copy of the appropriate decontamination declaration can be downloaded from the Watson-Marlow website at
If you have any queries, then please contact your local Watson-Marlow representative for further assistance at
.
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