Summit & Summit 800
Feature Description and Operation Manual
Issue 1.2
16
Operation
Supervisor iPECS IP & LDP Phone
To assign a {GROUP STATUS} button at the Supervisor
[TRANS/PGM]
+
{FLEX}
+ “576” + “Group Number” +
[HOLD/SAVE]
To output ACD Statistics Report
1. Lift the handset or press the
[SPEAKER]
button,
2. Press the
{GROUP STATUS}
button,
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “#”, the ACD Group Statistics Print code,
4. Press the
[MUTE]
button to initialize the ACD database after printing; this eliminates
overlap of future reports.
To output the Agent Statistics Report
1. Lift the handset or press the
[SPEAKER]
button,
2. Press the
{GROUP STATUS}
button,
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “3”, the Agent code, the LCD menu will update,
[1] DUTY STATUS
[2] DUTY ON/OFF
[#] DUTY PRINT
4. Dial “#”, the Agent Statistics Print code,
5. Press the
[MUTE]
button to initialize the ACD database after printing; this eliminates
overlap of future reports.
Conditions
1. The ACD status can be printed periodically. The period is assigned in Admin
Programming. The ACD records contain information for both ACD agents and ACD
group.
2. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged
into the group to access the Group Status display information.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Supervisor Status (PGM 107-Button 7)
STATION GROUPS
ACD Group (PGM 191)
